Senior Technical Field Specialist

6 days ago


Phoenix, Arizona, United States Haemonetics Full time

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, Haemonetics is your employer of choice.

Job Summary

We are seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support to our customers, installing, upgrading, and maintaining instrument systems in your defined territory.

Main Responsibilities

  • Provide timely onsite technical assistance to customers, implementation, and sales teams
  • Serve as a focal point for problem resolution assistance to subsidiary or distributor support
  • Responsible for editing, writing, and modifying Service and Training manuals and SOPs
  • Install, upgrade, repair, and maintain instrument systems in defined territory
  • Provide technical support to staff, contractors, and customers
  • Manage the Service Territory including distributor's service staff
  • Respond to service requests and ensure customer satisfaction
  • Manage service parts inventory levels
  • Complete all required documentation in service tool (SFDC) same day as service
  • Provide timely and accurate reports as requested

Preferred Qualifications

  • BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience
  • 2-5 years relevant experience
  • Must be highly motivated and have strong problem-solving ability
  • Excellent verbal and written communications skills
  • Must have good technical writing abilities
  • Must be able to work independently and as a team player
  • Computer experience and literacy a must
  • Familiarity with field alignments, electrical/electronics, and mechanical systems
  • Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

Travel Requirement: 65% depending on geography and customer utilization



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