Senior Technical Support Specialist for Geospatial Technology
5 days ago
Job Summary:
">This is a full-time opportunity for a seasoned IT Support Technician to provide expert technical support and field-based services for CornerStone Technology Talent Services in Phoenix, AZ. The ideal candidate will bring extensive experience with Trimble products and strong knowledge of geospatial technology, equipment management, and surveying field procedures.
">About the Role:
">We are seeking a skilled Technical Support Specialist who can troubleshoot and resolve complex issues with Trimble hardware and software, set up and calibrate equipment, manage rental inventory, deliver customer training, and provide field-based support.
">Main Responsibilities:
">- Provide Technical Support: Troubleshoot and resolve issues with Trimble hardware and software, assisting customers through phone, email, and onsite support as needed.">
- Set Up and Calibrate Equipment: Prepare and configure new and rental field equipment, including GNSS systems, robotic total stations, and other Trimble devices, ensuring optimal functionality for specific customer requirements.">
- Manage Rental Equipment Inventory: Track and oversee rental equipment using Microsoft Dynamics 365 Business Central, ensuring accurate check-in/check-out processes, billing, and timely fulfillment of rental orders.">
- Deliver Customer Training: Conduct onsite and remote training for clients on Trimble equipment and software, ensuring they understand operational procedures and can maximize the equipment's capabilities.">
- Provide Field-Based Support: Travel to customer sites as needed to perform installations, troubleshooting, and support tasks in diverse environmental conditions.">
- Document Support Activities: Record all support actions, technical issues, and resolutions in Business Central or a similar system to maintain detailed tracking and reporting.">
- Maintain Inventory and Billing Accuracy: Ensure accurate inventory records, manage rental schedules, and verify proper billing for rented equipment, supporting smooth operational flow.
Requirements:
">To be successful in this role, the ideal candidate will possess a combination of technical expertise and soft skills, including:
">- Technical Expertise in Geospatial and Surveying Equipment: At least 5 years of experience with Trimble products, especially in support of surveying, GIS, or construction operations.">
- Hands-On Field Equipment Management: Experience in setup, calibration, and maintenance of field equipment such as robotic total stations and GNSS systems, with responsibility for equipment logistics and deployments.">
- ERP and Inventory System Proficiency: Strong familiarity with Microsoft Dynamics 365 Business Central or similar ERP systems for managing inventory, billing, and tracking rental equipment.">
- Industry Knowledge in Surveying and Construction: Foundational understanding of surveying field procedures, MGIS data collection, and construction layout practices.">
- Computer Literacy and Microsoft Office Skills: Proficiency in Windows OS and tools like Excel, Word, and Outlook, alongside basic troubleshooting of standard office hardware.">
- Physical Readiness and Travel Flexibility: Ability to travel locally to client sites, work in various environmental conditions, and lift equipment up to 50 lbs as needed.
Estimated Salary:
">$80,000 - $110,000 per year, depending on experience.
">About CornerStone Technology Talent Services:
">We are a leading provider of innovative staffing solutions, connecting top talent with exceptional businesses in the tech industry. Our team is passionate about delivering personalized service and helping our clients achieve their goals.
">What We Offer:
">A competitive salary, comprehensive benefits package, and opportunities for professional growth and development in a dynamic and supportive environment.
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