Customer Experience Specialist

1 month ago

Pasadena, California, United States Lovesac Full time
About Lovesac

Lovesac is a company that is committed to bringing Total Comfort to millions of homes. We offer a unique range of products that can evolve along with our customers as life unfolds. Our products provide peace of mind and can adapt to fit almost any space and style, looking like new forever.

Our Purpose

We believe in building meaningful relationships and fostering a culture that celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We promote love, inclusion, and happiness in all that we do.

The Role

We are seeking a Sales Associate who will have a passion for our products and our customers, creating a unique experience for them. The ideal candidate will identify the customers' needs through the utilization of our proprietary selling process, demonstrating, quoting, and closing sales, and providing a customized shopping experience.

Key Responsibilities:
  • Meet or exceed all goals and key performance indicators (KPIs).
  • Utilize our proprietary selling process, providing each customer with outstanding service by greeting and acknowledging every customer, demonstrating all products, maintaining outstanding standards, comprehensive knowledge of the entire product line, and applying common sense and good taste at all times.
  • Offer additional financing options to the customer, including but not limited to our credit card and secondary financing programs.
  • Consistently educate clients of current promotional offerings and products while maintaining knowledge of current promotional offerings and products.
  • Maintain inventory integrity and accuracy, protecting company assets at all times.
  • Assist in the execution of any promotional campaigns, including product placement and marketing updates pursuant to Company standards.
  • Partner with store management to ensure that all customer service issues are resolved and enhance all aspects of customer service, including order management.
  • Participate in ensuring that store standards are maintained, including merchandising, marketing, store cleanliness, appropriate floor replenishment, backroom organization, safety, etc., in accordance with Company operating policies and procedures.
  • Maintain inventory integrity through accurate processing of all POS transactions, providing accurate information to clients.
  • Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
  • Act with integrity and trust, modeling behavior that respects our employees, peers, and customers in accordance with the core values of our company.
  • Perform any other duties as requested by management.
Requirements & Qualifications:
  • Minimum of 1-2 years of related sales experience.
  • Must be results-driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapt to a changing business environment.
  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen, and use this information to solve problems, anticipate issues, and make correct decisions based on a variety of situations.
  • Must take accountability and responsibility for your actions.
  • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
  • Must have superior communication skills; verbal, written, and interpersonal skills; able to listen effectively to solve problems, anticipate issues, and make effective decisions.
  • Demonstrates strong analytical, mathematical, and problem-solving skills.
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Must work collaboratively with fellow employees, treating all clients, both internal and external, with dignity and respect at all times.
  • Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
  • Must comply with the standards, policies, and procedures outlined in the Lovesac Employee Handbook.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
  • Consistent ability to work both offsite and report into designated Touchpoint, or Corporate Headquarters as required and in accordance with Lovesac policies, CDC, and State Guidelines.
  • Support Lovesac Vendors as needed with local offsite events.

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