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Billing Customer Service Representative
2 months ago
You'll be the first point of contact for our customers, providing exceptional service and support for their billing inquiries. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:- Phone servicing of billing inquiries, taking payments, and resolving client concerns
- Provide excellent customer service and quality technical content via incoming telephone calls, text chats, and email
- Assume ownership and timeliness in handling customer requests in an efficient, accurate, and professional manner
- Analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
- Learn and apply basic knowledge of personal lines insurance principles and Chubb products
- Navigate multiple systems and applications to research, analyze, and resolve requests, inquiries, and concerns
- Maintain established levels of productivity, service, and quality standards within a fast-paced call center
- Work collaboratively with team members and business partners to provide a quality experience for our agents
- Know and comply with corporate policies, regulatory standards, business processes, and procedures
- Responsible for cross-selling products to provide the best and most beneficial experience for clients
- Work overtime as needed and complete additional tasks and other projects/duties as assigned
Chubb is a world leader in insurance, with operations in 54 countries. We provide commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Our company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.
We are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law.
