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Retail Operations Leader

2 months ago

Davenport, Iowa, United States Barnes & Noble Full time
Position Overview:
As a Retail Operations Leader at Barnes & Noble, you will be responsible for cultivating a successful and profitable retail environment that resonates with the community. Your primary focus will be on the sales floor, ensuring that every aspect of the store meets our high standards for presentation and customer service.

Key Responsibilities:
  • Deliver exceptional customer service by setting a positive example and training your team to provide first-rate service.
  • Foster a dynamic bookstore atmosphere through the meticulous execution of retail fundamentals.
  • Enhance merchandising strategies by understanding product placement to maximize sales potential.
  • Develop your team through engagement, motivation, and coaching; proactively address performance issues.
  • Collaborate with commercial support to tailor inventory and product selection to meet community needs.
  • Manage pricing strategies to align with customer expectations while maintaining profitability.
  • Oversee daily operations, including receiving shipments and managing vendor returns efficiently.
  • Optimize store efficiency through effective scheduling and payroll management.
  • Work closely with HR to ensure staff are well-trained and equipped to deliver excellent service.
  • Recruit knowledgeable booksellers who enhance the customer shopping experience.
  • Utilize technology to support operations and communication effectively.
  • Engage with the community through events and social media to strengthen customer relationships.
  • Ensure the safety and security of the store by managing opening and closing procedures.

Qualifications:
  • Extensive knowledge of bookselling across various genres.
  • Proven experience in employee management and development.
  • Strong skills in payroll and scheduling management.
  • Demonstrated ability to drive positive financial outcomes.
  • Excellent organizational and time management skills.
  • Ability to delegate tasks effectively and work collaboratively.
  • Strong communication skills across all levels of the organization.
  • Capability to provide constructive feedback and hold team members accountable.

Expected Attributes:
  • Commitment to enhancing industry knowledge and market awareness.
  • Prioritization of customer experience in all aspects of work.
  • Willingness to provide feedback and coaching for team development.
  • Passion for improving bookstore operations through team engagement.
  • Ability to empathize and understand team dynamics.
  • Proactive approach to problem-solving and decision-making.
  • Adaptability and urgency in responding to business needs.

Equal Opportunity Statement:
Barnes & Noble is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.