Senior Product Designer

2 months ago


Boston, Massachusetts, United States Liberty Mutual Insurance Full time

About the Role

We are seeking a highly skilled Senior Product Designer to join our UX Product Design team at Liberty Mutual Insurance. As a key member of our team, you will be responsible for designing customer servicing experiences across multiple lines of business for our customer service representatives and independent agents.

Your Key Responsibilities

  • Design user experience and visual design solutions for assigned projects based on business objectives and user research.
  • Work independently or lead projects of moderate complexity, collaborating with cross-functional teams to ensure successful project delivery.
  • Develop new multi-step user flows using various design tools, including experience and service design maps, journey maps, concepts, storyboards, wireframes, and prototypes.
  • Serve as a subject matter expert in UX and brand standards, ensuring consistent execution of visual, interaction, and motion design.
  • Contribute to the objective-setting and discovery process, including user persona development and interpreting user goals, and lead some user research activities.
  • Collect and interpret results of user research, concept testing, usability testing, and quantitative analysis to make design recommendations.
  • Act as an advocate for the end user within cross-functional teams, ensuring user needs are met throughout the design process.

Requirements

  • 7+ years of experience in a related field, with a strong background in UX design, visual design, and prototyping.
  • Exceptional written and oral communication skills, with the ability to present projects and status reports to senior management.
  • Strong organization and analytic thinking skills, with the ability to translate complex content into user scenarios, flows, and diagrams.
  • Proven track record of collaborating effectively with cross-functional teams, with a focus on delivering high-quality designs that meet business objectives.

About Us

At Liberty Mutual Insurance, we are committed to helping people embrace today and confidently pursue tomorrow. We strive to create an inclusive and supportive work environment that values diversity, equity, and inclusion. If you are a motivated and creative individual who is passionate about designing exceptional user experiences, we encourage you to apply for this exciting opportunity.



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