Experienced Quality Assurance Professional Sought for Marketing Role
7 days ago
We are seeking a highly skilled and experienced Quality Assurance Manager to join our dynamic team at Dabella. In this pivotal role, you will play a leading part in shaping and maintaining the highest standards of quality across our Marketing QA department.
Key Responsibilities:- Lead and Inspire Team Members: You will oversee the Marketing QA team, ensuring alignment with organizational goals and fostering a collaborative and productive work environment.
- Develop Advanced Quality Assurance Policies: Develop and implement best practices that raise the bar for industry standards, driving continuous improvement efforts.
- Evaluate Performance Metrics: Track and analyze performance metrics, translating data into actionable recommendations for senior leadership.
- Collaborate with Departments: Work closely with other departments within the organization, primarily conducting audits for the Marketing and Sales teams.
- A minimum 1 year of experience in a Call Center environment, focusing on maintaining high standards of quality and performance.
- A minimum 3 years of exceptional demonstrated leadership experience managing a high-performing team.
- An analytical approach to interpret metrics, identify trends, and implement targeted improvements delivering measurable results.
- A competitive salary ranging from $80,000 to $85,000 per annum.
- A comprehensive benefits package including Medical, Dental, and Vision coverage, Health Savings Account (HSA), Company Sponsored Life Insurance, and more.
- The opportunity to work with a dynamic team dedicated to excellence and continuous growth.
Since 2011, DaBella has grown to become one of the largest home improvement services companies in the United States. Our core purpose is to care for families and their homes. We strive to provide the best customer experience and the best environment for our growing workforce. DaBella is a values-focused company that works for people who want to work to help others create value.
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