Quality Assurance Manager

7 days ago

Austin, Texas, United States DaBella Full time
About the Role

This position offers an exceptional opportunity to lead a high-performing team in ensuring the highest standards of quality across our Marketing QA department.

Job Summary

The successful candidate will oversee the Marketing QA team, ensuring compliance with quality communication standards and supporting continuous improvement efforts.

Key Responsibilities:
  • Lead and inspire the Marketing QA team, aligning with organizational goals and fostering a collaborative work environment.
  • Develop and implement advanced quality assurance policies and best practices that raise industry standards.
  • Evaluate performance metrics, translating data into actionable recommendations for senior leadership.
  • Cultivate a culture of ongoing professional development through impactful training programs.
  • Collaborate closely with other departments, primarily conducting audits for Marketing and Sales teams.
  • Initiate process improvements that enhance efficiency and outcomes.
  • Strategically manage departmental resources to support operational success.
Requirements
  • Minimum 1 year of experience in a Call Center environment, focusing on maintaining high standards of quality and performance.
  • Minimum 3 years of exceptional demonstrated leadership experience managing a high-performing team.
  • Analytical approach to interpret metrics, identify trends, and implement targeted improvements.
  • Strong knowledge of document control, auditing, and data-driven strategies to maintain quality standards.
  • Proven ability to track budgets, manage resources, and align financial activity with company goals.
  • Highly effective communication skills to ensure alignment on vision with all levels of the team and organization.
About DaBella

DaBella is a rapidly growing home improvement services company, currently operating 53 branches across 20 states. Our core purpose is to care for families and their homes. We strive to provide the best customer experience and create a supportive environment for our workforce.

What We Offer
  • A competitive salary range of $80,000-$85,000.
  • A comprehensive benefits package, including medical, dental, and vision insurance, health savings account, and more.
  • Relocation opportunities to other branches across the nation.
  • Personal/Professional Development opportunities, including books, courses, and conferences.
  • Volunteer paid time off (VPTO) incentives to give back to your local community.

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