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Helpdesk Support Specialist

2 months ago

Lynchburg, Virginia, United States System One Full time
Job Title: Helpdesk Agent

System One is seeking a skilled Helpdesk Agent to join our team in Lynchburg, VA. As a Helpdesk Agent, you will be responsible for providing top-notch support to end users on a variety of technical issues.

Key Responsibilities:
  • Provide Help Desk support to customers for all areas related to Information Systems.
  • Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
  • Troubleshoot users' routine problems in order to identify solutions and/or type of support needed.
  • Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
Requirements:
  • General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
  • Ability to use Help Desk software.
  • Working knowledge of current corporate PC-based desktop environments.
  • Ability to gain knowledge of total IS responsibilities and contacts.
About System One:

System One is a leader in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. As an equal opportunity employer, we offer a range of benefits to our eligible full-time employees, including health and welfare benefits, 401(k) plan, and more.