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Hospitality Host

1 month ago

Tampa, Florida, United States Seminole Gaming Full time
Job Summary

The Hospitality Host is a key member of the Player Development team, responsible for providing exceptional guest service and supporting the Casino Floor. This role requires a strong understanding of casino operations, customer service, and administrative expertise.

Key Responsibilities
  • Provide hands-on service to VIP customers, ensuring a seamless experience.
  • Demonstrate exceptional guest service skills, responding to internal and external customers with professionalism and courtesy.
  • Assist Casino Hosted guests with requests and demands, ensuring timely and accurate service.
  • Handle all operational aspects of the player development department, from opening to close.
  • Ensure all policies and procedures are followed, with accurate paperwork completed and filed.
Requirements
  • Minimum 2 years of guest service experience, or an equivalent combination of education and experience in the casino or hotel industry.
  • Experience in casino and/or hotel environments, with proficiency in CMP & LMS programs.
  • Proficient knowledge of Microsoft Office, Excel, and Word.
  • Ability to work flexible schedules, including nights, weekends, and holidays.
  • Must conduct themselves in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
Work Environment
  • Duties and responsibilities are typically performed on the Casino Floor, in a fast-paced, guest-smoking environment.
  • This position requires frequent standing and walking, with the ability to lift up to 20 lbs.
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.