Ski Resort Team Lead
1 week ago
As a Team Leader at Ski Butlers, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations. This is a dynamic role that requires adaptability, strong leadership skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:- Manage the opening and closing of the shop daily
- Conduct pre and post-shift team meetings to ensure each Ski Technician understands expectations and responsibilities
- Plan delivery routes, support calls, and pickups for the current and upcoming shift
- Respond to customer inquiries in a timely manner
- Dispatch ski technicians on reactive support calls
- Ensure brand standards are being met daily, including uniforms, vans, equipment, and shop cleanliness
- Set up the next shift for success
- Sizing guests in the proper equipment for orders
- Scheduling work assignments for the following shift
- Providing real-time feedback and coaching to ensure Key Customer Requirements are met
- Assisting labor management during slow periods
- Taking reservations and issuing refunds
- Assisting with delivery and support service operations as needed
- Free Alterra Mountain Company Employee pass
- Unlimited access to all AMC-owned resorts
- Ability to upgrade to full Ikon Pass at a heavily discounted rate
- Ability to ski every day, barring blackout dates
- Access to 645+ industry-discounted brands through ExpertVoice
- Discounted access to Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Location-specific, customer service-based bonuses (4 total in-season)
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Ski Butlers Team Lead
2 weeks ago
Big Bear Lake, California, United States Alterra Mountain Company Full timeAbout the RoleSki Butlers is seeking a highly skilled and motivated Team Lead to join our team at Big Bear Lake, CA. As a Team Lead, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations.Key ResponsibilitiesOpening and closing the shop dailyPre and post shift team meetings to ensure each Ski...
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Ski Instructor
1 month ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob Title: Apprentice InstructorBig Bear Mountain Resort is seeking a skilled and enthusiastic Apprentice Instructor to join our team. As an Apprentice Instructor, you will be responsible for teaching children and adults how to ski and snowboard, while providing support to our Ski and Ride School departments.About the Role:This is an exciting opportunity to...
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Ski Butler Team Lead
4 weeks ago
Big Bear Lake, California, United States Alterra Mountain Company Full timeAbout the RoleAs a Team Leader at Ski Butlers, you will be responsible for upholding our customer service standards while managing the flow of day-to-day operations. This role requires adaptability, effective communication, and leadership skills to ensure seamless delivery of our services.Key ResponsibilitiesManage shop operations, including opening and...
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Snow Sports Educator
6 days ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeLocated in the heart of Southern California, Big Bear Mountain Resort offers an unparalleled work environment for outdoor enthusiasts. As a seasonal destination, our resort is nestled between the West Coast's best skiing/snowboarding and mountain biking terrain, and Southern California's iconic beaches, deserts, and landscapes are all within driving...
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Mountain Adventure Educator
2 months ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a skilled and enthusiastic Ski and Ride Instructor to join our team. As a key member of our Ski and Ride School, you will be responsible for teaching children and adults how to ski and snowboard, while providing exceptional customer service and ensuring a safe and enjoyable experience for our...
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Shuttle Driver
7 days ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a reliable and safety-conscious Shuttle Driver to transport guests and employees to and from the parking areas and between the resorts. As a Shuttle Driver, you will play a critical role in ensuring the smooth operation of our resort's transportation services.Key ResponsibilitiesTransport guests and employees...
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Heavy Equipment Operator
7 days ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a skilled Heavy Equipment Operator to join our team at Snow Summit. As a key member of our maintenance team, you will be responsible for operating heavy equipment to dig earth and remove snow, as well as providing assistance with routine building maintenance and repair services.Key ResponsibilitiesOperate heavy...
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Rental Attendant
2 weeks ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob Title: Rental AttendantAt Big Bear Mountain Resort, we're seeking a skilled Rental Attendant to join our team. As a key member of our rental department, you'll be responsible for providing exceptional customer service and ensuring a seamless rental experience for our guests.Job Summary:The Rental Attendant will be responsible for assisting guests with...
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Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a skilled Heavy Equipment Operator II to join our team at Snow Summit. As a key member of our maintenance team, you will be responsible for operating heavy equipment in a safe and efficient manner to dig earth and remove snow, as well as providing assistance with routine building maintenance and repair...
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Ski Instructor
2 months ago
South Lake Tahoe, California, United States Heavenly Mountain Resort Full timeExperience the Thrill of Teaching SnowsportsAt Heavenly Mountain Resort, we're seeking passionate and skilled individuals to join our team as Snowsports Instructors. As a key member of our team, you'll have the opportunity to share your love of skiing and snowboarding with guests of all ages and skill levels.Key Responsibilities:Deliver high-quality ski and...
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Lift Maintenance Technician
2 weeks ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full time**Job Summary**Big Bear Mountain Resort is seeking a skilled Lift Maintenance Technician to join our team. As a key member of our maintenance team, you will be responsible for ensuring the safe and efficient operation of our lifts.**Responsibilities**Assist with the maintenance and repair of lifts, including snowmobiles and other equipmentEnsure all service...
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Vehicle Maintenance Supervisor
1 month ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeMaster Mechanic Job DescriptionBig Bear Mountain Resort is a year-round destination for outdoor enthusiasts, offering world-class skiing, snowboarding, and mountain biking terrain. As a Master Mechanic, you will be responsible for assisting the Director with budgets, training, and supervising the activities of mechanics, while maintaining vehicles,...
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Rental Attendant
6 days ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a skilled Rental Attendant to join our team at Bear Mountain or Snow Summit. As a Rental Attendant, you will be responsible for assisting guests with all aspects of the equipment rental process, providing information on available products, and ensuring a positive experience for our...
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Lift Operator
7 days ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeAbout the RoleAs a Lift Operator at Big Bear Mountain Resort, you will be responsible for the safe and efficient operation of fixed and detachable chair lifts as guests load and unload. This is a seasonal position located at Snow Summit or Bear Mountain in Big Bear Lake.Key ResponsibilitiesOperate chair lifts in a safe and efficient mannerEnsure guest safety...
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Vehicle Technician
2 weeks ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a skilled Vehicle Mechanic to join our team. As a Vehicle Mechanic, you will be responsible for repairing and maintaining equipment powered by internal combustion engines, with a primary focus on the safe and efficient operation of snowmobiles.Key ResponsibilitiesPerform routine maintenance and repairs on...
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Snow Summit Groomer
2 weeks ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryAn operator who is responsible for operating grooming equipment in a safe and efficient manner to prepare, pack, and rebuild trails in order to provide consistent quality surfaces for our guests.Key ResponsibilitiesOperate grooming equipment to prepare, pack, and rebuild trailsEnsure trails are safe and consistent for guestsWork flexible hours,...
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Security Officer
1 month ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob SummaryBig Bear Mountain Resort is seeking a highly skilled and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for protecting Company property and assets, maintaining order, enforcing regulations, preventing and controlling loss, and ensuring observance of applicable laws.Key ResponsibilitiesPatrol...
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Ski Patrol Team Member
2 months ago
South Lake Tahoe, California, United States Vail Resorts Full timeJob Summary:As a key member of our Ski Patrol team, you will play a vital role in ensuring the safety and security of our guests and staff on the mountain. This is a challenging and rewarding position that requires a high level of expertise, physical fitness, and attention to detail.Key Responsibilities:Promote guest safety on varied terrain with varying...
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Vehicle Maintenance Supervisor
2 weeks ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeAbout the RoleBig Bear Mountain Resort is seeking a skilled Master Mechanic to join our team. As a Master Mechanic, you will be responsible for assisting the Director with budgets, training, coordinating, and supervising the activities of mechanics with a hands-on approach. Your primary focus will be on setting up, repairing, and maintaining vehicles,...
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Auditor
3 weeks ago
Big Bear Lake, California, United States Big Bear Mountain Resort Full timeJob Title: Audit ClerkBig Bear Mountain Resort is seeking a detail-oriented and organized Audit Clerk to join our team. As an Audit Clerk, you will be responsible for counting revenues received from various venues, balancing and recording revenue, and auditing vouchers and comps daily to computer-generated tallies.Key Responsibilities:Count and record...