Patient Services Representative
2 days ago
We are seeking a highly skilled and compassionate Patient Services Representative to join our team at Good Shepherd Rehabilitation Network. As a key member of our healthcare team, you will play a vital role in ensuring a positive patient experience by providing exceptional customer service, managing patient interactions, and implementing service recovery techniques.
Key Responsibilities- Patient/Customer Interaction
- Ensure effective communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of their ability.
- Be professional in all actions and appearance.
- Ensure compliance with regulatory parameters.
- Use resources wisely, as if they were one's own.
- Demonstrate understanding and ownership of how their role contributes to achieving the success of the Department and the Health System.
- Demonstrate a personal commitment to ensuring a clean and safe working environment.
- Anticipate patients'/customers' needs and act accordingly.
- Work to enhance patient satisfaction.
- Assist patients and families.
- Analyze problems from the customers' point of view.
- Honor patient/customer/employee confidentiality.
- Seek feedback on how to improve performance and offer constructive feedback, as well.
- Apply learning for improved performance.
- Present self professionally and demonstrate professional behavior during interactions with others.
- Strive to understand and value differences in others' race, nationality, gender, age, background, experience, and style.
- Patient/Employee Safety Accountabilities
- Participate in Entity and Department-wide initiatives for Patient/Employee safety.
- Demonstrate an awareness of patient/employee safety when carrying out daily responsibilities of their position.
- Validate annual competencies required for the position.
- Operations
- Scheduling Functions
- Schedule patient appointments.
- Cancel and confirm patient appointments.
- Patient Identification
- Verify patient information.
- Pre-Reg/Registration-Patient Information Updates
- Update patient information.
- Check-in Process
- Check patients in.
- Check-out Process
- Check patients out.
- Cash Collection
- Collect cash payments.
- Reconciliation and Deposit
- Reconcile and deposit cash payments.
- Insurance Verification Process
- Verify patient insurance.
- Email
- Send and receive emails.
- Management of Medical Records
- Manage medical records.
- Financial Counselor
- Provide financial counseling.
- Department Productivity and Goals (Site Specific)
- Meet department productivity and goals.
- Site Opening Function
- Perform site opening functions.
- Site Closing Function
- Perform site closing functions.
- Ability to Multi-Task
- Perform multiple tasks simultaneously.
- Understanding Clinical Work Processes
- Understand clinical work processes.
- Attendance/Time Management
- Attend work on time.
- Involvement in Departmental Meetings
- Attend departmental meetings.
- Personal Impact
- Make a positive impact on the department.
- Health System ID is Worn in Accordance to GSPP Policy
- Wear Health System ID.
- Ensures Compliance with All Applicable Federal, State, and Local Regulatory Standards
- Ensure compliance with regulatory standards.
- Flexible and Readily Adopts New Processes and Engages in Practice Operation Changes
- Adapt to new processes and changes.
- Education
- High School Diploma required.
- Associate's Degree preferred.
- Work Experience
- Previous healthcare experience preferred.
- Licenses/Certifications
- IDX Certification required.
- Sunrise Billing system certification may be required.
- Scheduling Functions
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