Service Department Leader

7 days ago


Holyoke, Colorado, United States 21st Century Equipment Full time
Job Description: Service Department Leader

The role of a Service Department Leader at 21st Century Equipment LLC involves overseeing the daily activities of our service team, ensuring timely completion of repairs, and maintaining high-quality standards. You will work closely with technicians to process work orders, monitor MST usage, and optimize profitability. Additionally, you will be responsible for motivating your team to deliver exceptional customer service and driving ROI growth. Our ideal candidate has a strong background in service department operations and can effectively communicate with customers and staff. We offer a rewarding career path with opportunities for growth and professional development.

We provide a comprehensive compensation package, including
  • A 401(k) with company match
  • Profit-sharing
  • Health, dental, vision, and life insurance
  • An HSA and FSA
  • Parental leave
  • PTO (up to 24 days per year)
  • 8 paid holidays
  • Deere Employee Credit Union member
  • Viaero or Verizon personal cell phone discounts
  • TapCheck (same-day pay)

Key Responsibilities
  • Lead and manage the service department team
  • Process work orders and ensure timely completion of repairs
  • Maintain high-quality standards and resolve customer complaints
  • Motivate and develop team members to achieve their full potential
  • Collaborate with sales and marketing teams to drive business growth


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