Healthcare Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Healthcare Operations Manager to join our team at AdvantageCare Physicians. The successful candidate will be responsible for providing day-to-day operational and managerial support and oversight of non-clinical staff, ensuring the efficiency and stability of medical operations in all areas, including quality, access, and value initiatives.
Key Responsibilities- Facilitate high-quality medical office and access center collaboration, ensuring all access center to medical office call transfers are seamless and efficient.
- Supervise non-clinical staff to ensure accurate cash reconciliation, daily co-payment collections, and timely completion of tasks in all work and batch scanning.
- Ensure appropriate documentation by Care Team and conduct regular training and ongoing meetings with CTA staff to provide updates on facility and corporate changes.
- Provide a forum for open communication and issue resolution to optimize workflow efficiencies and communicate information and potential solutions regarding patient satisfaction, access, risk, and operating issues to the Practice Administrator and staff.
- Monitor key performance indicators, including Co Pay collections, RONA %, Overall Press Ganey scores, myChart activation, and on-line scheduling, use of event notifications and hold times.
- Lead, support, and mentor staff consistent with ACPNY's strategic plan, to maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction.
- 3+ years' progressive work experience in a healthcare or ambulatory care setting, including 1+ year supervisory experience in an ambulatory care setting.
- Proficiency with MS Office (Word, Excel, Outlook, and PowerPoint) and computer systems, including electronic medical records systems, practice management systems, and clinical and scheduling applications.
- Knowledge of clinical office procedures, medical practices, and terminology, as well as the healthcare marketplace, financial analysis, current reimbursement issues, budgets, and operational analysis.
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