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Customer Service Representative

2 months ago

Hudson, United States Leaf Home Safety Solutions Inc Full time
Customer Service Assistant Job Description

We are seeking a highly skilled and customer-focused Customer Service Assistant to join our team at Leaf Home Solutions. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Provide excellent customer service through phone, email, and in-person interactions
  • Handle customer inquiries, resolve issues, and escalate complex problems to senior leaders
  • Schedule service appointments and coordinate with local technicians
  • Be adaptable, patient, and detail-oriented, with excellent communication and problem-solving skills
  • Perform other duties as assigned by supervisor

Requirements:

  • High School Diploma or equivalent
  • Computer and keyboard proficiency, with experience using Microsoft Office Suite
  • Ability to work in a fast-paced, team-oriented environment
  • Excellent verbal and written communication skills
  • Ability to thrive in a customer-centric environment

Preferred Qualifications:

  • At least 1 year of customer service experience
  • At least 1 year of previous office or administrative experience
  • Ability to type at least 50 wpm

What We Offer:

  • Industry-leading compensation package
  • Full medical, dental, and vision benefits after 90 days
  • 401k savings plan
  • Paid time off, comprehensive health, wellbeing, and financial wellness programs
  • Endless opportunities for growth and advancement

About Leaf Home Solutions:

Leaf Home Solutions is a leading innovator of direct-to-consumer home safety and improvement solutions. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement:

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).