Operations Manager

5 days ago


Reno, Nevada, United States Figure Full time
About Us

At Figure, we're delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.

We've originated $11+ billion in loan volume and have a team of 450+ people who are passionate about revolutionizing financial services.

This is an exciting opportunity to join our team as a Customer Success Team Manager and play a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success.

About the Role:

  • You will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution.
  • This role requires strong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement.
  • You will also handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions, in compliance with company policies.
  • The ideal candidate will be a strategic thinker with advanced problem-solving skills, capable of implementing innovative solutions in dynamic, evolving environments.
  • High proficiency in workforce management tools, CRM systems, and data analysis platforms is required.

What We Offer:

  • Estimated salary range: $70,400 - $75,000 per year.
  • 25% bonus target.
  • Equity stock options package.
  • Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Employer-funded life and disability insurance coverage.
  • 11 Observed Holidays & PTO plan.
  • Up to 12 weeks paid family leave.
  • Continuing education reimbursement.

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