Operations Manager
5 days ago
At Figure, we're delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency – by capitalizing on our loan origination activities, extensive network of partners, and growing pool of assets.
We've originated $11+ billion in loan volume and have a team of 450+ people who are passionate about revolutionizing financial services.
This is an exciting opportunity to join our team as a Customer Success Team Manager and play a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success.
About the Role:
- You will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution.
- This role requires strong communication and interpersonal skills, with the ability to inspire, develop, and hold team members accountable while fostering a culture of excellence and continuous improvement.
- You will also handle administrative responsibilities, such as managing performance records, PTO, and disciplinary actions, in compliance with company policies.
- The ideal candidate will be a strategic thinker with advanced problem-solving skills, capable of implementing innovative solutions in dynamic, evolving environments.
- High proficiency in workforce management tools, CRM systems, and data analysis platforms is required.
What We Offer:
- Estimated salary range: $70,400 - $75,000 per year.
- 25% bonus target.
- Equity stock options package.
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans.
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
- Employer-funded life and disability insurance coverage.
- 11 Observed Holidays & PTO plan.
- Up to 12 weeks paid family leave.
- Continuing education reimbursement.
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