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Lead Patient Services Coordinator

2 months ago

Berkeley California, United States LifeLong Medical Care Full time

Position Overview:


Join a dedicated team at LifeLong Medical Care as a Lead Patient Services Coordinator. This role is integral to our Call Center operations, ensuring that our patients receive exceptional service and support.

The Lead Coordinator acts as a vital support to the Patient Services Supervisor, working closely with management to uphold the highest standards of customer care.This is a full-time position, consisting of 40 hours per week, and is eligible for benefits. The work schedule is Monday through Friday, from 8 am to 5 pm. Bilingual proficiency in English and Spanish is highly preferred.

This position is represented by SEIU-UHW.

Compensation and benefits are determined by a collective bargaining agreement (CBA), and employees in this role must maintain good standing with SEIU-UHW as outlined in the CBA.


LifeLong Medical Care is a prominent, multi-site Federally Qualified Health Center (FQHC) with a longstanding commitment to delivering innovative healthcare and social services to a diverse patient population.

Our patient-centered health home offers a dynamic environment for professional growth and collaboration.

We operate over 15 primary care health centers, providing integrated services such as psychosocial support, referrals, chronic disease management, dental care, health education, home visits, and more.

LifeLong Medical Care is an equal opportunity employer.

We actively encourage applications from women, people of color, bilingual and bicultural individuals, and members of the LGBTQ+ community.

We uphold a strict non-discrimination policy based on race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation:
$21 - $24/hour.

We provide a comprehensive benefits package that includes:

medical, dental, and vision coverage (including for dependents and domestic partners), generous leave policies including ten paid holidays, Flexible Spending Accounts, and a 403(b) retirement savings plan.

COVID-19 Vaccine Policy


In alignment with LifeLong Medical Care's commitment to a safe workplace, we have implemented a Mandatory COVID-19 Vaccine Policy to protect the health of our employees, patients, and the community. This policy adheres to all applicable laws and follows guidance from health authorities.

Unless a reasonable medical or religious exemption is granted, all employees are required to receive COVID-19 vaccinations.

Key Responsibilities:
Welcome patients warmly and professionally at all times.

Conduct eligibility screenings for new patients via phone.

Manage appointment scheduling and rescheduling according to patient preferences and established protocols.

Verify that all patient information is accurate, including contact details and insurance data.

Address inquiries and assist with the registration of new patients as necessary.

Handle non-patient incoming calls and direct them appropriately as per call center guidelines.

Monitor call center activity to ensure timely responses and accurate logging of calls.

Provide backup support to the call center as needed.

Assist in training new staff within the Patient Services Department.

Help screen uninsured patients for health insurance and other available programs.

Perform additional duties as assigned by the Patient Services Manager.

Qualifications:


Demonstrated commitment to providing primary care services to underserved populations, with a sensitivity to diverse backgrounds and experiences.

Strong organizational, administrative, multitasking, prioritization, and problem-solving abilities.

Ability to work effectively under pressure while maintaining a positive demeanor and adaptability to change.

Capable of effectively communicating information to colleagues, community partners, and vendors.

Ability to seek guidance on essential matters while also working independently with minimal supervision, exercising professional judgment and diplomacy.

Experience in a collaborative team environment with diverse professionals.

Excellent interpersonal, verbal, and written communication skills.


Conduct oneself in a manner that positively reflects LifeLong Medical Care as a professional and sensitive organization.


Understand how individual roles intersect with other departments and partner organizations.

Utilize the knowledge and expertise of colleagues effectively.


Exhibit creativity and a proactive attitude, continuously identifying opportunities for improvement.

Job Requirements

High school diploma or GED.

A minimum of five years of experience in a medical office, hospital, or health clinic setting, with experience in multi-line telephone operations.

Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.

Job Preferences

A college degree in a related field.

Experience working in a Community Health Center.