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Lead IGA Operations Engineer

2 months ago

Atlanta, Georgia, United States Saviynt Full time

Company Overview:
Saviynt is a leading identity authority platform dedicated to empowering and safeguarding the modern workplace.

Position Overview:
This role is hybrid, requiring presence in the office three days a week.

Office Locations:
Atlanta, Georgia & El Segundo, California.

Key Responsibilities:

  • Client Interaction: Engage with end users and businesses to clarify issues and provide solutions for implementation and troubleshooting inquiries.
  • Enhancing Customer Experience: Foster customer satisfaction through prompt and effective communication.
  • Technical Troubleshooting: Address customer-reported incidents and system alerts, diagnosing and resolving issues efficiently.
  • Collaboration: Work closely with internal teams to support IAM and CPAM service offerings, while also mentoring colleagues and sharing knowledge.
  • Documentation: Create knowledge articles and technical documents to standardize operating procedures.

Qualifications:

  • Citizenship: Applicants must be United States citizens.
  • Experience: A minimum of 8 years in implementing and supporting various IGA solutions, with a strong background in Identity and Access Management (IAM).
  • Technical Skills: Proficient in configuring and deploying IAM tools such as Saviynt, Sailpoint, OKTA, and others. Experience with REST/SOAP web services is essential.
  • Database Proficiency: Extensive experience in database operations and SQL, along with scripting skills in languages like Shell, JavaScript, Python, or Groovy.
  • Operating Systems Knowledge: Basic understanding of Linux, Unix, and Windows environments.
  • Integration Experience: Familiarity with integrating SSO providers and using support tools like ticketing systems, JIRA, and Confluence.

Keywords: Cloud, Java, Scripting, Linux, SQL

Compliance:
As part of this role, you will be required to complete security and privacy training during onboarding and annually thereafter, and adhere to various Information Security and Privacy Policies.

Company Culture:
Saviynt offers a dynamic and inclusive work environment, fostering growth and learning through challenging projects that directly impact our clients.

Diversity Commitment:
Saviynt is an equal opportunity employer, welcoming applicants from all backgrounds and experiences.