Customer Service Representative

2 weeks ago


Uniontown, Pennsylvania, United States Nathan Ferguson Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member at Nathan Ferguson - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences that drive the growth and success of our insurance agency.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, providing personalized support and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options, promoting informed decision-making and driving business growth.
  • Communication and Collaboration: Utilize excellent communication skills to efficiently meet customer needs, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and building strong relationships with customers.
  • Communication Skills: Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to resolve customer issues in a timely and professional manner.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus structure.
  • Opportunities for Advancement: Growth potential and opportunities for advancement within the agency.
  • Benefits Package: Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.
About Our Agency

Nathan Ferguson - State Farm Agent is a growing insurance agency with a passion for making a difference in the lives of others and bettering the community. We are a well-trained team that uses state-of-the-art technology to achieve outstanding results. We are committed to excellence and personal achievement, and we seek like-minded individuals to join our team.

We help customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our services include Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.



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