Welcome Center Representative at Greater Providence YMCA

1 month ago


Providence, Rhode Island, United States Mana Ger Full time
Job Summary

We are seeking a highly motivated and customer-focused Welcome Center Representative to join our team at the Greater Providence YMCA. As a key member of our membership services team, you will be responsible for providing exceptional service to our members, promoting and selling programs and memberships, and supporting administrative functions.

Key Responsibilities:

  • Provide membership information and service to members, promoting and selling programs and memberships.
  • Participate in administrative support functions, including data entry, photocopying, and faxing.
  • Work in a fast-paced environment, dealing with the public in a professional manner.
  • Process membership, camp, program, and child care registrations.
  • Issue membership IDs to members.
  • Answer telephone calls in a professional manner, responding to member inquiries and resolving issues.
  • Assist with facility tours and greet members by name in a friendly manner.
  • Maintain member confidentiality and handle sensitive information with professionalism.
  • Reconcile end-of-shift money received through membership sales, merchandise, and program registrations.
  • Provide administrative support, including typing, data entry, and photocopying.
  • Work in harmony with staff, volunteers, and members to develop a positive team spirit and family atmosphere.
  • Attend staff meetings and events.
  • Arrive on time and prepared for scheduled shifts, obtaining substitute coverage when unable to work.
  • Assist in maintaining a risk-free environment, reporting accidents and injuries, and completing incident reports.

Requirements:

  • High School Diploma preferred.
  • No specific experience required.
  • CPR and First Aid Certifications within 30 days of employment.
  • OSHA Training, Child Care Prevention, and Listen First within 90 days of employment.

Work Environment:

The work environment is fast-paced, with moderate noise levels. The position requires standing, walking, sitting, and lifting up to 100 pounds. The employee will be exposed to Bloodborne Pathogens and will be educated and prepared to handle them.



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