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Team Supervisor

2 months ago

Phoenix, Arizona, United States Baskin Robbins Full time
Baskin Robbins Team Supervisor
As a Team Supervisor at Baskin Robbins, you will play a crucial role in ensuring an exceptional guest experience in a dynamic environment.

Our company is dedicated to fostering a workplace that encourages personal development, where enthusiastic individuals are trained and empowered to create memorable moments for our guests.

We value a collaborative atmosphere where every team member and guest is treated with respect and dignity. We seek motivated individuals who aspire to contribute to a thriving, energetic team.


Team Supervisor Job Overview:
As a Team Supervisor, you will oversee the operations and personnel necessary to provide a welcoming and enjoyable experience for our guests during your shift.

Your responsibilities will include managing product preparation in accordance with our operational and quality standards, as well as supervising the service delivered by the team to ensure a positive guest experience.

You will provide leadership, guidance, and coaching to team members throughout your shift, assigning roles, setting expectations, and offering constructive feedback to enhance performance.


Key Responsibilities:
  • Arrive punctually to prepare for your scheduled shift.
  • Demonstrate respect and dignity in all interactions with team members and guests.
  • Adhere to established communication protocols within the team.
  • Guide team members through their roles, clearly communicating responsibilities and recognizing achievements.
  • Allocate team members effectively to meet guest needs and service standards.
  • Assist in training new team members as directed by management.
  • Communicate objectives and hold team members accountable for their performance.
  • Encourage a sense of urgency among team members to address guest needs and resolve issues.
  • Monitor team performance to ensure adherence to quality, service, and cleanliness standards.
  • Ensure that marketing initiatives and restaurant standards are implemented during your shift.
  • Follow all procedures to manage labor costs, food costs, and cash handling.
  • Ensure compliance with cleanliness, food safety, and security policies during your shift.
  • Report equipment issues and provide feedback on team member performance.
  • Respond positively to coaching and feedback, demonstrating a commitment to learning.
  • Take ownership of your responsibilities during your shift.
  • Be dedicated to learning and capable of executing multiple tasks effectively.

Commitment to Operational Excellence:
Always prioritize our guests and ensure that each guest leaves satisfied with their experience.

Feel empowered to address specific guest needs and resolve issues promptly. Adhere to our established standards and systems, delivering quality products to each guest as outlined in your training.

Follow all safety and sanitation guidelines, maintaining a clean and organized work environment, including stocking, waste disposal, and thorough cleaning of guest areas.

Adhere to uniform standards, including appropriate attire and grooming.


Minimum Qualifications:
  • Fluency in English (reading and speaking).
  • Basic math and writing skills.
  • Experience in a restaurant, retail, or supervisory role is preferred.
  • Guest Focus – anticipate and exceed guest expectations.
  • Passion for Results – set clear goals and fulfill commitments.
  • Problem Solving – make informed decisions based on analysis and experience.
  • Team Building – effectively position team members to succeed and celebrate achievements.
  • Physical and mental capability to operate standard restaurant equipment.
  • Ability to lift 30 to 50 pounds and perform tasks requiring physical movement.

Note:
Each Baskin Robbins location is independently owned and operated.

As such, the franchisee is solely responsible for hiring decisions and all employment-related matters.

For any employment-related inquiries, please reach out directly to the franchisee.