Customer Service Representative
7 days ago
Lake Shore Savings Bank is seeking a highly skilled Customer Service Specialist to provide exceptional support to our customers and contribute to the success of our team.
Key Responsibilities
- Deliver outstanding customer service by listening to customer needs and providing solutions in a timely and professional manner.
- Process banking transactions and maintain accurate records to ensure compliance with Bank policies and procedures.
- Participate in branch-sponsored sales events and promotions to increase customer engagement and referrals.
- Develop and maintain knowledge of Lake Shore Savings Bank products and services to provide informed recommendations to customers.
- Collaborate with branch management to achieve branch goals and objectives.
Requirements and Qualifications
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous customer service experience and cash handling skills preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Proficient in Microsoft Office and banking software applications.
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