Customer Service Representative

7 days ago


Depew, New York, United States Lake Shore Savings Bank Full time
Job Overview

Lake Shore Savings Bank is seeking a highly skilled Customer Service Specialist to provide exceptional support to our customers and contribute to the success of our team.

Key Responsibilities

  • Deliver outstanding customer service by listening to customer needs and providing solutions in a timely and professional manner.
  • Process banking transactions and maintain accurate records to ensure compliance with Bank policies and procedures.
  • Participate in branch-sponsored sales events and promotions to increase customer engagement and referrals.
  • Develop and maintain knowledge of Lake Shore Savings Bank products and services to provide informed recommendations to customers.
  • Collaborate with branch management to achieve branch goals and objectives.

Requirements and Qualifications

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service experience and cash handling skills preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Proficient in Microsoft Office and banking software applications.


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