Front Desk Coordinator

1 week ago

Pikeville, Tennessee, United States H&R Block Full time

H&R Block is seeking a Front Desk Coordinator to provide exceptional customer service and support to our clients. As a key member of our team, you will play a vital role in ensuring a seamless client experience from initial contact to resolution.

About the Role

We are looking for an organized and detail-oriented individual to join our team as a Front Desk Coordinator. In this role, you will be responsible for:

  • Answering phone calls and greeting clients in a friendly and inviting manner
  • Matching clients with the best-suited tax professional for their needs
  • Scheduling clients according to their preferences
  • Handling client exits to ensure all current and future needs are met
  • Maintaining office cleanliness and organization of resources with team members

As a Front Desk Coordinator, you will have the opportunity to work in a fast-paced environment and make a real impact on our clients' experiences. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Basic computer skills and proficiency in Microsoft Office

Compensation: $40,000 - $60,000 per year, depending on experience and qualifications. Benefits include health, dental, and vision insurance, 401(k) plan, and paid time off.

What We Offer

H&R Block is committed to providing our employees with a positive and supportive work environment. We offer competitive compensation and benefits, opportunities for career growth and development, and a collaborative and dynamic team culture.

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