Transportation Operations Supervisor

6 days ago

Ellenwood, Georgia, United States Estes Express Full time
Job Summary

The Operations Manager reports directly to the management of a small to large size transportation terminal. This position is responsible for overseeing a diverse range of Less Than Truckload (LTL) operations across multiple shifts within a fast-paced environment and various weather conditions on the dock. The successful candidate will have strong leadership skills and customer service focus.

Key Responsibilities
  • Lead, guide and direct employees to include setting goals, monitoring performance, providing coaching, counseling and development.
  • Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules.
  • Involved in hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
  • Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager.
  • Manage all terminal operations in the absence of the Terminal Manager or Assistant Terminal Manager.
  • Enforce understanding and compliance with all Company policies and procedures, safety rules and government regulations.
  • Responsible for meeting all Key Performance Indicators (KPIs) assigned.
  • Ensure timely pickup and delivery of freight and verify freight for all billing.
  • Observe loading of trucks for proper handling and distribution of freight for transport.
  • Enforce all safety measures in regard to balance of freight for safe operation of trucks.
  • Oversee terminal operations to ensure customer satisfaction while minimizing costs.
  • Direct investigations into causes of customer complaints and recommend solutions to correct them.
  • Assist with the coordination of drivers and assign trucks and delivery routes for pickup and delivery of freight.
  • Record all pertinent information on transport of freight including time of departure, delivery, etc.
  • Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers.
  • Conduct safety training as needed following accidents, a workers compensation incident, road observations and notices of violations.
Qualifications
  • High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred.
  • Minimum of 5 years supervisory experience preferred.
  • Knowledge of all aspects of an LTL terminal preferred.
  • Must have good computer skills (AS/400 & MS Office a plus).
  • Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees.
  • Customer Service focus.
  • Some travel required.
  • Possess excellent verbal, written and listening communication skills.
  • Excellent planning and organization skills.
  • Knowledge of hazardous materials preferred.
  • Must have a strong work ethic and good problem solving skills.
  • Must be willing to work 50 hours/ week average.
  • Must be able to work any shift including nights and /or weekends and in any weather condition.
  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job.
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct.
  • Must be able to interact well with others.
  • Must be able to work independently, or in a team setting.
  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
  • Must be authorized to work in the United States.

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