Security Officer I

2 weeks ago


Sacramento, California, United States Hard Rock Hotel & Casino Sacramento Full time

Overview:

Under the supervision of the Security Department leadership, the incumbent is responsible for providing security coverage to ensure the safety of guests and team members. This role involves protecting the organization's assets as well as those of its patrons and staff. A friendly and welcoming demeanor is essential at all times, and the officer will also handle medical calls for guests and team members.

Responsibilities:


Foster an environment that encourages guests to choose Hard Rock Hotel & Casino Sacramento for their gaming entertainment; actively build and maintain guest relations while mentoring team members to deliver exceptional service.

Ensure that appropriate security measures are in place for all monetary transfers within the casino and hotel premises.

Assist guests with a variety of inquiries and situations, including providing information about the property and events, giving directions, and escorting them when necessary.

Prepare comprehensive incident reports in a clear and concise manner.
Conduct patrols throughout the hotel and casino areas to establish a visible security presence and report any unusual activities or suspicious individuals.
Assist in coordinating and resolving emergency situations.
Help maintain proper key control.

Exhibit a commitment to responsible gaming and alcohol service by discreetly notifying the appropriate management of any concerns or observations.

Demonstrate actions and behaviors that align with the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.

Respond to and assist guests and team members during medical emergencies.
Perform other duties as assigned.

Qualifications:
EDUCATION AND /

OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year-for-year basis)

A High School Diploma or equivalent is required, along with a minimum of one (1) year of guest service experience, or an equivalent combination of education and experience.

One (1) year of experience in a security-related role is preferred.
A valid California Driver's License and a clean driving record are required.
A valid California EMT certification is mandatory.

ADDITIONAL REQUIREMENTS:
(Licenses, Certifications, Testing, etc):

Must obtain and maintain valid licenses/certifications per Federal, State, and Gaming regulations.
Must successfully pass a background check.
Must successfully pass a drug screening.
Prior experience in the Gaming industry is strongly preferred.
Prior experience in Tribal Gaming is advantageous.
Must be at least twenty-one (21) years of age.
Must be able to obtain CPR/AED certification and complete Blood Borne Pathogen training.

ABILITY TO:
Be available to work various events with differing schedules, on different days as needed.
Read and comprehend all necessary documentation, training materials, and policy information.
Utilize a computer to compose clear, concise, and accurate reports.
Assist sick or injured guests and/or team members.
Communicate courteously, effectively, and professionally with guests and all levels of team members.
Use tools and equipment such as radios, computers, and other position-specific tools.
Stand for extended periods.
Communicate clearly, in English, with guests in a professional manner.
Adhere to established policies and guidelines of Hard Rock Hotel & Casino Sacramento.

WORK ENVIRONMENT:
The casino environment is fast-paced, often crowded, and can be noisy.

Officers may be exposed to casino-related environmental factors, including, but not limited to, secondhand smoke, excessive noise, and constant interaction with the general public.

Officers will work in positions that may require standing or walking for the duration of their shifts.

Closing:

The Tribal Council prioritizes members of the Enterprise Rancheria Tribe in all employment practices who meet the job requirements.

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