Front-of-House Staff Member

3 weeks ago

Houston, Texas, United States RAMEN TATSU-YA PAYROLL LLC Full time
Job Summary

Ramen Tatsu-Ya Houston is seeking a skilled Front-of-House Staff Member to provide exceptional service to our guests. As a key member of our team, you will be responsible for delivering top-notch service, ensuring a positive dining experience, and maintaining a clean and welcoming atmosphere.

Key Responsibilities
  • Service Excellence: Provide exceptional service to guests, ensuring their needs are met and exceeded.
  • Position Mastery: Perform all tasks associated with each front-of-house position efficiently, following the checklist provided by your General Manager.
  • Upselling and Promotions: Proactively upsell menu items and promotions to enhance the guest experience and increase sales.
  • Guest Services and Hospitality: Provide excellent guest service through table touches, addressing guest needs, and ensuring a welcoming atmosphere.
  • Daily Cleaning Duties: Maintain cleanliness throughout the shift by performing daily cleaning tasks, including wiping down surfaces and managing spills.
  • Side Work and Check-Out: Complete all side work as required and check out with the Manager on Duty (MOD) to ensure all tasks are finished and shift responsibilities are met.
  • Food Running: Prioritize timely delivery of food to tables to ensure guests receive their orders promptly.
  • Restroom Checks: Regularly check restrooms for cleanliness and restocking, ensuring they are well-maintained throughout the shift.
  • Menu Knowledge: Demonstrate a thorough understanding of the menu to answer guest questions, make recommendations, and ensure accurate order fulfillment.
Requirements
  • Qualifications: Previous experience in a front-of-house role, with supervisory experience preferred.
  • Leadership Skills: Strong leadership skills and ability to train and motivate staff.
  • Customer Service: Excellent customer service and conflict resolution skills.
  • Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Attention to Detail: Strong organizational skills and attention to detail.
  • Technical Skills: Proficiency with point-of-sale (POS) systems and managing reports.
Perks and Benefits
  • Paid Benefits: Paid medical benefits.
  • Free Meals: Free shift meals.
  • Discounts: Discounts at Tatsu-Ya restaurants.
  • Flexible Hours: Flexible hours in a fun, fast-paced environment.
  • Opportunities for Growth: Opportunities for internal growth.

We are committed to providing a positive and inclusive work environment. If you are passionate about delivering exceptional service and are a team player, we encourage you to apply for this exciting opportunity.

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