Front-of-House Staff Member
3 weeks ago
Ramen Tatsu-Ya Houston is seeking a skilled Front-of-House Staff Member to provide exceptional service to our guests. As a key member of our team, you will be responsible for delivering top-notch service, ensuring a positive dining experience, and maintaining a clean and welcoming atmosphere.
Key Responsibilities- Service Excellence: Provide exceptional service to guests, ensuring their needs are met and exceeded.
- Position Mastery: Perform all tasks associated with each front-of-house position efficiently, following the checklist provided by your General Manager.
- Upselling and Promotions: Proactively upsell menu items and promotions to enhance the guest experience and increase sales.
- Guest Services and Hospitality: Provide excellent guest service through table touches, addressing guest needs, and ensuring a welcoming atmosphere.
- Daily Cleaning Duties: Maintain cleanliness throughout the shift by performing daily cleaning tasks, including wiping down surfaces and managing spills.
- Side Work and Check-Out: Complete all side work as required and check out with the Manager on Duty (MOD) to ensure all tasks are finished and shift responsibilities are met.
- Food Running: Prioritize timely delivery of food to tables to ensure guests receive their orders promptly.
- Restroom Checks: Regularly check restrooms for cleanliness and restocking, ensuring they are well-maintained throughout the shift.
- Menu Knowledge: Demonstrate a thorough understanding of the menu to answer guest questions, make recommendations, and ensure accurate order fulfillment.
- Qualifications: Previous experience in a front-of-house role, with supervisory experience preferred.
- Leadership Skills: Strong leadership skills and ability to train and motivate staff.
- Customer Service: Excellent customer service and conflict resolution skills.
- Organizational Skills: Ability to manage multiple tasks efficiently in a fast-paced environment.
- Attention to Detail: Strong organizational skills and attention to detail.
- Technical Skills: Proficiency with point-of-sale (POS) systems and managing reports.
- Paid Benefits: Paid medical benefits.
- Free Meals: Free shift meals.
- Discounts: Discounts at Tatsu-Ya restaurants.
- Flexible Hours: Flexible hours in a fun, fast-paced environment.
- Opportunities for Growth: Opportunities for internal growth.
We are committed to providing a positive and inclusive work environment. If you are passionate about delivering exceptional service and are a team player, we encourage you to apply for this exciting opportunity.
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