Director of Estimating and Operations

4 weeks ago


Austin, Texas, United States Servpro Industries, Inc. Full time
Job Summary

The Director of Estimating and Operations is a pivotal role within Servpro Industries, Inc. responsible for leading the estimating department to create accurate, detailed estimates for water, fire mitigation, and construction projects. This position requires a strategic vision and leadership to drive profitability, improve efficiency, and uphold the highest standards of quality.

Key Responsibilities
  • Estimate Development and Management: Develop and manage the estimating department to produce high-quality estimates and documentation, ensuring thorough job file documentation.
  • Team Leadership: Lead a team of 15-20 employees, mentoring and developing staff to improve their skills and performance.
  • Revenue and Profitability: Enhance revenue and profitability by ensuring complete job scoping and timely estimate delivery.
  • Dashboard Utilization: Regularly monitor job status using custom dashboards to manage estimating tasks and resolve file issues.
  • Conversion to Reconstruction: Develop processes to convert mitigation jobs into reconstruction opportunities in collaboration with other teams.
  • Estimate Review and Audit: Conduct spot checks of estimators' work to maintain high-quality estimates and provide educational support.
  • Third-Party Administrator Documentation: Ensure administrative teams are proficient in handling TPA job files and meet documentation standards.
  • Compliance and Organization: Ensure adherence to process controls to prevent financial, legal, or service quality issues and stay updated on standard operating processes and departmental progress.
  • Technology and Customer Service: Ensure all team members are proficient in required technology applications and troubleshoot any issues, maintaining a high level of customer service and positive communication with both customers and staff.
Requirements
  • Leadership and Communication: Strong leadership and communication skills to lead a team and foster strong communication between estimating and operations.
  • Industry Knowledge and Financial Acumen: Industry knowledge and financial acumen to drive profitability and improve efficiency.
  • Technical Skills: Familiarity with Servpro Team Wall's procedures and technology.
Benefits
  • 401k Matching
  • Medical, Dental, and Vision Insurance
  • Generous PTO Policy
  • Training and Development Opportunities


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