Breakfast Service Associate
4 weeks ago
The Breakfast Attendant is a key member of the hotel team, responsible for delivering exceptional service to guests in the complimentary breakfast area. This role requires a high level of attention to detail, speed, and accuracy, as well as the ability to work in a fast-paced environment.
Key Responsibilities- Provide attentive and courteous service to guests, ensuring their needs are met and exceeded.
- Maintain a high standard of personal appearance and grooming, adhering to the hotel's uniform and name tag policy.
- Greet and seat guests at appropriate tables in a timely manner, ensuring a seamless dining experience.
- Ensure quality control of menus, maintaining cleanliness and appearance standards.
- Clear, clean, and reset tables/hotel spaces per client request or management instruction.
- Ensure all service areas are stocked, organized, clean, and neat, and all side work is complete each shift.
- Accommodate special requests made by guests and offer alternatives when necessary.
- Communicate with all departments regarding in-house VIPs.
- Support beverage and food service areas as needed, including washing dishes, restocking equipment, and performing opening and closing procedures.
- Have a thorough knowledge of menus, current specials, and hotel standards.
- Carry out cashiering functions, including closing checks and end-of-shift paperwork.
- Perform any other duties or attend meetings as requested by management.
- Ability to perform job function with attention to detail, speed, and accuracy.
- High School diploma or equivalent and/or experience in a hotel or related field preferred.
- Must be willing and able to work a varied schedule, including evenings, nights, weekends, and holidays.
- Must meet the legal age to serve alcoholic beverages and satisfactorily pass a responsible serving course, such as TIPS, as required by the property.
- Must be able to obtain and provide a Food Handlers card, as required by the city/county/state.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Ability to handle stressful situations in a calm, professional manner.
- Understanding of hotel products and guest services.
- Ability to communicate professionally when answering phones and speaking with guests and team members.
- Demonstrates a positive attitude and a desire to be of service to others.
- Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
- Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
- Ability to effectively deal with customers and staff while executing high levels of patience, tact, and diplomacy.
- Willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
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