Head of E-Commerce Operations
1 week ago
The Head of E-Commerce Operations is responsible for driving significant incremental revenue for GMS through the company's multiple online sales channels.
This role plays a pivotal part in driving the strategic direction and growth of the company's existing online sales channels and the development of new avenues for growth.
The ideal candidate will have a strong mix of strategic thinking, leadership skills, and deep understanding of e-commerce marketplaces, trends, and technologies.
Key Responsibilities:
- Develop and execute the e-commerce strategy aligned with the overall business objectives and achievement of revenue targets.
- Own markdown and promotional strategies to maximize profits, including margin implications for inventory control and margin dilution.
- Lead and mentor a high-performing e-commerce team, providing guidance, direction, and support to achieve departmental goals and objectives.
- Oversee the management and optimization of the company's e-commerce websites, ensuring a seamless and user-friendly shopping experience.
- Develop and implement digital marketing strategies to drive qualified traffic, improve conversion rates, and increase online sales through various channels.
- Work with cross-functional teams on content, web design, and usability to create an optimal experience for current and prospective customers.
- Utilize data analytics and reporting tools to track key performance metrics, generate insights, and make data-driven decisions to improve e-commerce performance.
- Collaborate with internal teams, external vendors, and partners to optimize processes, drive innovation, and ensure seamless integration of e-commerce initiatives.
Requirements:
- Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights and strategies.
- Deep understanding of e-commerce platforms, technologies, and best practices.
- Experience in retail or consumer goods industry required.
- Knowledge of emerging trends and technologies in e-commerce.
- Proficiency in digital marketing tools and techniques.
Education and Experience:
- Bachelor's degree in business, marketing, e-commerce, or related field; MBA or advanced degree preferred.
- Proven track record of success in e-commerce leadership roles, with a minimum of 6 years of experience.
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