Head of E-Commerce Operations

1 week ago


Suwanee, Georgia, United States GMS Full time
Job Description

The Head of E-Commerce Operations is responsible for driving significant incremental revenue for GMS through the company's multiple online sales channels.

This role plays a pivotal part in driving the strategic direction and growth of the company's existing online sales channels and the development of new avenues for growth.

The ideal candidate will have a strong mix of strategic thinking, leadership skills, and deep understanding of e-commerce marketplaces, trends, and technologies.

Key Responsibilities:

  • Develop and execute the e-commerce strategy aligned with the overall business objectives and achievement of revenue targets.
  • Own markdown and promotional strategies to maximize profits, including margin implications for inventory control and margin dilution.
  • Lead and mentor a high-performing e-commerce team, providing guidance, direction, and support to achieve departmental goals and objectives.
  • Oversee the management and optimization of the company's e-commerce websites, ensuring a seamless and user-friendly shopping experience.
  • Develop and implement digital marketing strategies to drive qualified traffic, improve conversion rates, and increase online sales through various channels.
  • Work with cross-functional teams on content, web design, and usability to create an optimal experience for current and prospective customers.
  • Utilize data analytics and reporting tools to track key performance metrics, generate insights, and make data-driven decisions to improve e-commerce performance.
  • Collaborate with internal teams, external vendors, and partners to optimize processes, drive innovation, and ensure seamless integration of e-commerce initiatives.

Requirements:

  • Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights and strategies.
  • Deep understanding of e-commerce platforms, technologies, and best practices.
  • Experience in retail or consumer goods industry required.
  • Knowledge of emerging trends and technologies in e-commerce.
  • Proficiency in digital marketing tools and techniques.

Education and Experience:

  • Bachelor's degree in business, marketing, e-commerce, or related field; MBA or advanced degree preferred.
  • Proven track record of success in e-commerce leadership roles, with a minimum of 6 years of experience.


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