Senior Customer Support Operations Manager

2 weeks ago


Los Angeles, California, United States Vaco Full time

Vaco is partnering with a leading Lighting Manufacturing company to fill a Customer Service/Sales Support Manager position. As the ideal candidate, you will oversee the efficient management of quotations and customer support teams, ensuring high performance metrics. Key responsibilities include verifying system accuracy and managing orders in a timely manner. This direct hire opportunity is located in Chatsworth, CA, and offers a competitive salary between $90,000-$100,000.

This role provides an excellent chance for growth, excellent company culture, and a great work-life balance. If you are interested, please review the details below.

Job Specifications:

  • Monitor and evaluate quotations and sales support team performance
  • Ensure all orders and changes are properly managed and processed
  • Proactively monitor sales orders for accuracy and completeness
  • Collaborate with internal departments to optimize team efficiency
  • Requires over 5 years of Customer Service Management or Sales Support experience
  • Experience in the Lighting Manufacturing industry is highly preferred
  • SAP experience is also highly preferred
  • An AA degree is required, while a Bachelor's degree is preferred
  • Bilingual Spanish proficiency is a plus


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