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Team Leadership Coordinator

2 months ago

Charleston, West Virginia, United States Jobs for Humanity Full time

Company Overview
Jobs for Humanity is partnering with upwardlyglobal to foster an inclusive and equitable employment landscape. We champion individuals from diverse backgrounds.

Company Name:
upwardlyglobal

Position Overview

At the core of our mission is the commitment to care for our colleagues, and we prioritize your well-being.

A career with us means immersing yourself in a culture that values compassion. It offers flexibility and time for the aspects of life that matter most to you. It’s a chance to engage in meaningful work every day. We provide support for your mental, physical, financial, and professional aspirations. You will have opportunities to enhance your skills and advance your career in an environment that celebrates diversity and inclusivity.

Joining our team means aligning your passion with purpose, making a positive impact through the individuals and organizations we serve.

If you are motivated to create change, enjoy challenges, and most importantly, if you genuinely care, we welcome you to our team.

Contribute to our mission of making our workplace exceptional.

Key Responsibilities of the Team Leadership Coordinator: To serve as a liaison between clients and the auto claims team; manage and address escalations effectively, lead and educate during client meetings, prepare team members for claim evaluations, oversee team workloads, provide training, and monitor individual claim activities; offer technical and jurisdictional guidance on claims adjudication.

Essential Functions

  • Identify and communicate trends, challenges, and issues to management, along with recommended actions; suggest new procedures and ideas for ongoing process enhancement; collaborate with management on office projects.
  • Provide technical and jurisdictional guidance on claims adjudication.
  • Compile, review, and analyze management reports, taking necessary actions.
  • Conduct quality reviews on claims to ensure compliance with audit standards, service contracts, and quality benchmarks.
  • Act as a secondary level of appeal for client and claimant concerns regarding specific claims, procedures, or special requests; implement final resolutions for appeals.
  • Maintain communication with clients regarding claims, fostering professional relationships; provide recommendations based on claim status; and prepare written summaries of specific claims as requested.
  • Ensure accurate coding of claims files and proper documentation by claims examiners.

Additional Responsibilities

  • Perform other duties as assigned.
  • Support the organization's quality initiatives.

Supervisory Duties

  • Administer company personnel policies and adhere to staffing standards and training recommendations.
  • Conduct interviews, hire staff, and establish performance development plans; facilitate performance discussions.
  • Provide support, guidance, leadership, and motivation to enhance performance.

Qualifications

  • Education: Bachelor’s degree from an accredited institution preferred.
  • Licensing: Licenses as required.
  • Experience: Minimum of six (6) years in claims management or a comparable combination of education and experience, including two (2) years in a supervisory role.
  • Skills & Knowledge: Comprehensive understanding of claims management processes across various product lines; exceptional oral and written communication skills, including presentation abilities; proficient in Microsoft Office; strong leadership, motivational, analytical, and organizational skills; excellent interpersonal and negotiation skills; ability to thrive in a team-oriented environment and meet performance standards.

Work Environment

  • Mental: Requires clear and conceptual thinking, excellent judgment, problem-solving abilities, and the capacity to manage work-related stress and multiple priorities.
  • Physical: Involves computer keyboarding and travel as necessary.
  • Auditory/Visual: Requires hearing, vision, and verbal communication.

Note: A background credit check is required for this position. The information provided here is intended to outline the general nature and level of work performed by individuals in this role. It is not a comprehensive list of all functions, duties, or local variations. Management retains the right to modify the responsibilities of the position as needed.


Compensation Transparency:

In compliance with legal requirements, we provide a reasonable compensation range for roles that may be posted in jurisdictions requiring pay transparency. Actual compensation is influenced by various factors, including skill set, experience level, and specific location costs.
A comprehensive benefits package is available, including medical, dental, vision, 401k with matching, paid time off, disability and life insurance, employee assistance programs, flexible spending accounts, and additional voluntary benefits.

We are an Equal Opportunity Employer and maintain a Drug-Free Workplace.

If you are enthusiastic about this opportunity but feel your experience does not perfectly match every qualification, we encourage you to apply regardless. We are committed to building a diverse, equitable, and inclusive workplace and recognize that each individual brings a unique combination of skills, knowledge, and experience.

Taking care of people is central to our mission. We believe that caring counts. Jobs for Humanity is a leading global provider of technology-enabled risk, benefits, and integrated business solutions.

Every day, we earn the trust of well-known organizations to assist their employees in regaining health and productivity, guide consumers through the claims process, protect their brand, and minimize business interruptions.

Our team of over 30,000 colleagues across 80 countries embodies our shared purpose and values, demonstrating what it means to work for an organization dedicated to doing the right thing—where caring truly counts.