Car Wash Operations Manager
1 week ago
Are you passionate about delivering exceptional customer service and leading teams to success? We are seeking an Assistant Manager - Car Wash to oversee the daily operations of our car wash and support the entire car wash experience.
As our Assistant Manager - Car Wash, you will collaborate closely with site leadership to train the team, drive business goals, and achieve exceptional customer satisfaction. You will also be responsible for conducting daily preventative maintenance, performing equipment repairs, and maintaining the appearance of the tunnel and equipment.
We offer a competitive hourly pay rate of $15.50, plus bonus and commission pay. Our benefits package includes daily pay, flexible scheduling, tuition reimbursement, free car washes, 401K match, and health, dental, and vision insurance.
Responsibilities:
- Welcome and engage with customers in a warm and friendly manner
- Engage customers and enroll them in our Unlimited Wash Club
- Safely and efficiently load every vehicle with clear hand signals and a smile
- Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
- Conduct daily preventative maintenance program according to schedule
- Conduct equipment repairs proactively and troubleshoot problems quickly
- Perform cleaning procedures of the tunnel and equipment daily
- Maintain appearance of outside landscaping and ensure all vacuums are functioning
- Ability to open and close site and facilitate daily operations
- Provides ongoing coaching, training, and motivation to team members as needed to achieve sales goals and highest standards of customer service
Requirements:
- 1 year of experience in leadership in sales or customer service in a professional or personal capacity
- Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment
- High School Diploma or Equivalent
- Preferred: Associate degree or higher in business or related field
- Preferred: Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- Preferred: Car Wash experience
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