Customer Service Representative, American Airlines Credit Union

1 week ago

Miami, United States American Airlines Full time
Job Summary

As a Customer Service Representative for American Airlines Credit Union, you will be responsible for building positive relationships with members, understanding their needs, and recommending appropriate products and services to fulfill those needs. This role requires excellent member service skills, the ability to work in a fast-paced environment, and a desire to cross-sell Credit Union products and services.

Key Responsibilities
  • Open new accounts, sell and process Credit Union services for new and existing members
  • Post deposits and process loan payments
  • Process various monetary transactions and maintain account information
  • Perform Notary Services as required
  • Create and promote positive name recognition for the Credit Union
  • Work with branch/department managers and leverage cross-selling opportunities
  • Research member inquiries and provide solutions as required in a timely manner
  • Maintain awareness of all branch functions and duties to provide proper support and coverage at all times
  • Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations
  • Foster a culture that promotes teamwork, service excellence, and relationship building within the covered branches and overall organization
  • Perform loan interviews, processing, and disbursement activities, as assigned by manager
  • May work a rotating Saturday schedule depending on job location
  • Perform other duties as assigned
Requirements

Minimum Qualifications
  • High school diploma or GED
  • Must be able to work in-person at assigned branch location
  • Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months
  • Job level to be determined by the candidate's skills, qualifications, and relevant consumer loan processing or underwriting experience
  • Bilingual in Spanish (read, speak, and write)
Preferred Qualifications
  • College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
  • Previous banking or Credit Union experience
  • Previous experience in a service-culture environment
Skills, Licenses & Certifications
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Ability to exercise excellent member service skills
  • Ability to perform in a service-culture environment with a desire to cross-sell Credit Union products and services
  • Ability to perform in a fast-paced environment, handle multiple tasks, and function as an integral part of a team
  • Ability to interact professionally with all employees and members
  • Ability to speak, read, and write in English is required; Spanish is a plus
  • Ability to work independently and with minimal supervision
  • Ability to perform basic math calculations and analyze data
  • Ability to self-motivate with strong organization skills and capacity for attention to detail
  • Ability to effectively prioritize work and meet deadlines
  • Ability to sit and/or stand for extended periods of time
  • Ability to work varying schedules, including evenings and weekends
  • Ability to maintain satisfactory performance and attendance
  • Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What You'll Get

As a valued member of the American Airlines team, you'll enjoy a range of benefits, including travel perks, health benefits, wellness programs, and more. Join our team and take advantage of these opportunities to grow your career and enhance your work-life balance.

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