Sales Team Lead
3 weeks ago
We are seeking a highly motivated and experienced Sales Supervisor to join our team at Marc Jacobs International. As a Sales Supervisor, you will play a key role in driving sales, providing exceptional customer service, and leading the sales floor team to deliver an excellent customer experience.
Key Responsibilities- Consistently achieve or exceed individual and store sales and other commercial KPIs
- Lead the sales floor team to deliver an excellent customer experience through a customer-first mindset
- Ensure the store is always guest-ready, a place where clients feel comfortable, welcomed, and free to be themselves
- Build sales by establishing yourself as an expert and go-to source for styling expertise, seasonal trends, and product knowledge
- Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience
- Demonstrate deep knowledge of Marc Jacobs Universe, including product, Brand DNA, and pillars
- Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
- Foster a culture of collaboration and open communication with colleagues and management
- Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
- Open and close the store according to Marc Jacobs procedure
- Ensure both the sales floor and stockroom are well-organized
- Adhere to all company policies and procedures
- 3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service
- Prior leadership experience strongly preferred
- Experience in generating sales, building, and developing client relationships
- Demonstrated verbal and written communication skills
- Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
- Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
- Excellent organizational, follow-up, and time management skills
- Passion for the Marc Jacobs brand and product offering
- Computer skills including operating a POS and navigating Microsoft Office suite
- Must have flexibility to work a retail schedule including evenings, weekends, and holidays
The compensation for this position ranges from $17-$19 plus commission. The rate of pay offered will be dependent upon candidate's relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental, and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.
We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.
Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state, or local law.
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