Dining Room Operations Manager

2 weeks ago


Knoxville, Tennessee, United States Forefront Healthcare & Culinary Services Full time
Job Title: Dining Supervisor, Front of House

At Forefront Healthcare & Culinary Services, we are seeking a highly skilled and experienced Dining Supervisor to join our team. As a key member of our front-of-house team, you will be responsible for ensuring a high-quality culinary experience for our residents.

Key Responsibilities:
  • Oversee the day-to-day operations of the dining room, ensuring a smooth and efficient service.
  • Act as a liaison between the dining room and kitchen, maintaining effective communication and ensuring that all food is prepared and served to the highest standards.
  • Assist in the leadership and training of associates, providing guidance and support to ensure that they are equipped to deliver exceptional customer service.
  • Ensure that the dining room is run in accordance with company policies and procedures, and that all health and safety standards are met.
  • Plan and coordinate dining room setup, including table settings, decorations, and special events.
Requirements:
  • Prior supervisory and food service experience in the hospitality industry is essential.
  • Working knowledge of dining etiquettes, food handling techniques, and a high level of customer service is required.
  • ServSafe Certification and TIPS Certification are preferred.
  • Demonstrates deep compassion, understanding, and kindness to all residents and guests.
  • Willingness to train and learn new skills is essential.
  • Experience and/or training in nutrition, food preparation, safe food handling techniques, and food service management is desirable.
  • Ability to hire, train, and manage food service personnel and provide effective work direction is required.
  • Effective communicator who connects with staff, residents, and their families is essential.
  • Ability to work flexible hours, including evenings and weekends, is required.
Additional Information:
  • Scheduling and shift maintenance of all FOH team members.
  • Assisting with interviews, hiring, and disciplinary actions.
  • Training of new and current staff.
  • Staff compliance oversight.
  • Partnering with Catering for event coverage.
  • Ensuring proper opening, closing, and shift duties are completed.
  • FOH safety and sanitation.
  • First-line customer service.


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