Sales Associate Keyholder

4 days ago


Pleasanton, California, United States Express Full time

About Express, LLC

We are a direct-to-consumer platform operating EXPRESS and BONOBOS in the United States.

Our goal is to provide style, quality, and value to our customers.

Job Responsibilities:
  • The Sales Associate Keyholder provides an exceptional shopping experience for our retail customers and executes opening and closing procedures.
  • Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
  • Follows company policies and procedures to ensure the safety of all associates and customers.
  • Assists with product launch changes according to the company SOP.
  • Delivers on all aspects of the customer experience model.
  • Processes transactions quickly and accurately, reducing the customers wait time.
  • Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management.
  • Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Requirements:
  • High School or Equivalent education.
  • 0-2 years of relevant job experience.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends and non-business hours.
  • Meets physical requirements.
Critical Skills & Attributes:
  • Previous retail experience preferred.
  • Customer service skills and ability to interact with customers.
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
  • Demonstrated collaborative skills and ability to work well within a team.
Compensation:

$16.00 - $20.80 per hour

We offer a competitive salary based on your location and experience.



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