General Manager Convention and Technology Services

2 weeks ago

Santa Clara, California, United States Smart City Full time
Job Title: General Manager Convention and Technology Services

Smart City Networks is seeking a highly skilled and experienced General Manager Convention and Technology Services to lead our team in delivering exceptional technology services to convention centers and meeting facilities.

Key Responsibilities:

  • Manage all aspects of operational issues for company, including labor, materials, cost control, and asset management of facility for permanent, facility, and exhibitors.
  • Interface and meet with all clients as needed to assure positive customer service expectations.
  • Lead, direct, and delegate work, motivating performance and team member relation issues, attendance issues, and providing career guidance to direct reports.
  • Manage, lead, and direct all aspects of facility operational concerns for entire facility, including staff and client interface, issue resolution, and staff direction to meet show timeframes.
  • Evaluate staff performance in written format on annual basis and coach staff providing constructive feedback.
  • Control assets and expenses, providing all company products and services to all clients.
  • May perform role of Operations Manager or Customer Service Manager with direct supervision of technical staff.
  • Manage other managers.
  • Frequently meet with facility and permanent tenant clients to arrange installation of show products and installation of permanent products and services.

Requirements:

  • 10-15 years of increasing responsibility in telecommunications and show industry, with trend of increasing management responsibility.
  • Hands-on, detail-oriented, team-oriented, self-directed individual.
  • Strong managerial abilities.
  • Excellent communication skills both verbal and written, negotiating and problem-solving skills required.
  • Computer literacy and strong skills in spreadsheets and word-processing including Microsoft Word and Excel.
  • Proficient in customer service software, preferably AESOP.
  • Proficiency in telecommunications and network products and services and basic and complex electrical services.

Working Conditions:

At show/facility site predominantly indoors with some time in non-environment-controlled atmosphere.

Equal Employment Opportunity:

Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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