Director of Operations

23 hours ago


Santa Clara, California, United States AEG Full time
About the Role

We are seeking an experienced and dynamic Director of Operations to oversee the daily operations of the Santa Clara Convention Center. The ideal candidate will ensure that all operational aspects of the facility run smoothly, efficiently, and in alignment with our commitment to providing outstanding service to clients and visitors.

Key Responsibilities
  • Oversee the overall daily operation and maintenance of the facility and all systems.
  • Ensure all facilities are in excellent condition, meeting the highest standards of cleanliness, safety, and functionality.
  • Develop and implement operational policies and procedures to enhance efficiency and service quality.
  • Manage and participate in the development and implementation of capital improvement projects.
  • Direct and monitor the work of contractors, engineers, and architects on building projects.
  • Participate in the development and administration of the facility's operations and capital budgets.
  • Monitor and control expenses, negotiate contracts with vendors, and oversee procurement processes.
  • Manage, train, motivate, and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
  • Ensure compliance with all health, safety, and environmental regulations.
  • Develop and implement safety protocols and emergency response plans.
Requirements
  • Bachelor's degree in Business Administration, Facility Management, Operations Management, Engineering, or a related field from an accredited college/university.
  • OR a minimum of ten (10) years of increasingly responsible experience in facility operations, maintenance or a related field (preferably in an arena, stadium, convention center, or other public assembly facility), with at least five (5) years of managerial experience.
  • Demonstrated knowledge of physical plant management, supervisory skills, and experience in work crew supervision in facility operations.
  • Experience with budget preparation and control.
  • Knowledge of OSHA requirements.
  • Basic knowledge of boilers, chillers, refrigeration, and ice making.
  • Basic knowledge of Fire Alarm / Fire Protection systems.
  • Experience with Event production and theatre technology.
  • Minimum 8 years' experience in supervising the work of others.
  • Working knowledge of equipment safety, facility maintenance, and housekeeping.
  • Experience working with Unions and understanding Collective Bargaining Agreements is a plus.
  • Excellent customer service skills.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
  • Ability to speak, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Working knowledge of Fire, Life Safety, EEOC, FLSA, OSHA, and ADA rules and regulations.


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