Ecommerce Support Specialist

4 days ago


Birmingham, Alabama, United States Genuine Parts Company Full time

About the Role:

The Senior Ecommerce Support Analyst will be responsible for providing exceptional customer service to our ecommerce customers, identifying and resolving complex issues, and collaborating with the IT department to implement solutions.

Key Responsibilities:

  • Support ecommerce customers with day-to-day activities, including troubleshooting and resolving issues.
  • Analyze complex problems and communicate with the IT department to implement solutions.
  • Collaborate with software developers to understand software enhancements and test cases.
  • Recommend improvements to strategy, application usage, or process, applying knowledge of business processes in various functional areas.
  • Provide process documentation and mentor less experienced employees.

Requirements:

  • Bachelor's degree and three to five years of experience, or an equivalent combination.
  • Good customer service and communication skills.
  • Industry and customer support experience preferred.
  • Proficient in Microsoft Office suite.
  • Ability to mediate and resolve conflict.
  • Knowledge of ecommerce portals and supporting back-end systems.

Company Information:

Motion Industries offers an excellent benefits package, including options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.



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