Customer Service Representative Specialist
5 days ago
This position entails working as a Senior Process Associate in our Life Insurance and Retirement Services team at Infosys Limited Digital. The successful candidate will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents, and third parties. In this role, you will utilize multiple department systems to provide accurate information and comprehend and explain life and annuity products.
As a member of our fast-paced call center environment, you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals. You'll also work closely with your team to meet service and quality standards, build sustainable relationships, and engage customers by going the extra mile.
Some of the key responsibilities of this position include managing large amounts of inbound calls, identifying customers' needs, clarifying information, researching every issue, and providing solutions. You'll also be responsible for escalating needed issues to designated levels to ensure service results in customer satisfaction. Additionally, you'll execute transaction processing in order to meet timeliness and quality standards, complete internal and external training for new or revised processes as needed, and keep records of all conversations in our call center database in a comprehensible way.
The ideal candidate will have at least 1 year of experience in a similar job description, a high school diploma or GED equivalent, and intermediate-level experience with Microsoft Outlook, Excel, and Word. They should also have a proven track record and experience working in a fast-paced team environment, with the ability to meet high productivity levels and tight deadlines for service delivery.
We offer an estimated salary of $45,000 - $60,000 per year, based on location and experience. U.S. citizens and those authorized to work in the U.S. are encouraged to apply.
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Customer Service Representative
1 week ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation in Des Moines, IA.This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.The selected candidate will have the chance to work with a reputable company that has been...
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Customer Service Representative
1 week ago
Des Moines, Iowa, United States Acro Service Corporation Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Acro Service Corporation, a leading professional services firm with almost four decades of experience. As an international company operating across North America, Europe, and Asia from over 30 locations, we provide solutions to various industries including technology,...
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Customer Service Representative Specialist
1 week ago
Des Moines, Iowa, United States Allegiant Full timeAbout Us: At Allegiant, we pride ourselves on providing exceptional customer service to all our customers. We are seeking a highly skilled Customer Service Representative who is passionate about delivering outstanding service and ensuring that every customer has an exceptional experience.The Job: As a Customer Service Representative, you will be the face of...
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Customer Service Representative
5 days ago
Des Moines, Iowa, United States SP Plus Corporation Full timeWe are seeking a skilled Customer Service Representative to join our team at SP Plus Corporation. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our clients. This is a fantastic opportunity to work in a dynamic environment and contribute to the success of our...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States AdaptHealth LLC Full timeAbout AdaptHealth LLCWe are a leading healthcare company dedicated to providing innovative medical equipment and services to patients in the comfort of their own homes. Our team is passionate about making a positive impact on people's lives, and we're seeking a skilled Customer Service Specialist to join our team.Job OverviewThis is an exciting opportunity...
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Customer Service Representative
1 week ago
Des Moines, Iowa, United States Citizens Bank & Trust Full timeCitizens Bank & Trust is a full-service financial institution offering a wide range of account and loan products tailored to fit any customer's needs.We are seeking a highly motivated Teller and Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service, handling...
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Customer Service Representative
5 days ago
Des Moines, Iowa, United States The Salvation Army Central Territory Full timeAbout The Salvation Army Central TerritoryWe are a non-profit organization dedicated to serving the community and providing essential services. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination.Job Description:This part-time position involves working as a customer service representative at one of our...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Wingstop Full timeJob OverviewIn this role, you will be the face and voice of Wingstop, delivering World Class service to our guests.Key ResponsibilitiesAct as the representative of Wingstop to all guests who enter the restaurant.Provide authentic, positive, and genuine experiences for our guests.Interact with guests by greeting them, answering phone calls, taking and...
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Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Allegiant Air Full time**About the Job:**We are looking for a dedicated and detail-oriented Customer Service Representative to join our team at Allegiant Air. As a key member of our operations team, you will play a critical role in ensuring the satisfaction of our customers.Your Key Responsibilities Will Include:Providing top-notch customer service to all passengers, responding to...
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Airport Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Allegiant Travel Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Airport Customer Service Representative to join our team at Allegiant Travel. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers, ensuring their travel experience is smooth and enjoyable.
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Customer Service Representative
5 days ago
West Des Moines, Iowa, United States Wells Fargo Full timeJob Title: Customer Service RepresentativeOverview: At Wells Fargo, our team of experienced professionals is dedicated to providing exceptional customer service. As a Customer Service Representative, you will play a critical role in resolving complex customer inquiries and ensuring that our clients receive the highest level of support.Key...
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Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States Palmer Group Full timeJob Title: Customer Service Representative - Des MoinesWe are seeking a highly skilled Customer Service Representative to join our team in Des Moines. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Estimated Salary:$40,000 - $60,000 per yearAbout the JobThis is a full-time...
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Retail Customer Service Representative
5 days ago
Des Moines, Iowa, United States Hobby Lobby Full timeCome and be a part of our dynamic team as a Retail Customer Service Representative at Hobby Lobby! As a member of our sales floor team, you will be the face of our brand, ensuring an exceptional customer experience in our stores.Company OverviewHobby Lobby is a beloved retailer that offers a wide variety of arts, crafts, and hobby supplies. Our mission is to...
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Experienced Customer Service Representative
4 weeks ago
Des Moines, Iowa, United States The Hertz Corporation Full timeAbout UsThe Hertz Corporation prioritizes delivering exceptional experiences for our customers. As a Customer Experience Specialist, you will be instrumental in driving customer satisfaction and loyalty.Job DescriptionThis role requires a highly skilled customer service professional who can effectively manage customer interactions, resolve issues, and...
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Customer Service Representative
2 weeks ago
Des Moines, Iowa, United States Trinity Health Full timeJob Overview: MercyOne Health System, one of the largest not-for-profit, Catholic healthcare systems in the nation, is seeking a skilled Customer Service Representative to join its team. This role will provide coverage for the MercyOne Des Moines call center, answering multiple phone lines, transferring calls, taking accurate messages, and providing test...
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Bilingual Customer Service Representative
1 week ago
Des Moines, Iowa, United States Palmer Group Full timeAbout the RoleAs a Client Services Representative at Palmer Group, you will be responsible for providing top-notch customer service to our clients. This includes scheduling appointments, preparing documents, and assisting with policy changes.Key ResponsibilitiesAnswer client inquiries and resolve issues promptly.Schedule appointments and meetings for agents...
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Customer Service Representative
6 days ago
Des Moines, Iowa, United States The UPS Store West Des Moines #1720 Full timeSunday Customer Service RoleWe're offering a competitive hourly rate of $15 to work a 5-hour shift from 10 am to 3 pm on Sundays.As a Sunday Customer Service Representative, you will be responsible for handling returns, shipping packages, and providing exceptional customer service to our valued clients.You will have the opportunity to learn and grow with our...
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Customer Service Representative
5 days ago
West Des Moines, Iowa, United States Cost Plus World Market Full timeWe're looking for a Customer Service Representative to join our team at Cost Plus World Market. As a key member of our sales team, you'll be responsible for providing exceptional customer service and supporting our sales goals.Key ResponsibilitiesProviding excellent customer service and addressing customer concerns.Processing transactions accurately and...
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Customer Service Representative
4 weeks ago
West Des Moines, Iowa, United States Sbarro Jordan Creek Town Center #5287 Full timeAbout Sbarro Jordan Creek Town Center #5287Sbarro is a leading provider of Italian-American cuisine with a global presence. Our mission is to deliver exceptional customer experiences through our high-quality food and friendly service.Job Summary:We are seeking a skilled Customer Service Representative to join our team at Sbarro Jordan Creek Town Center...
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Customer Service Representative
5 days ago
West Des Moines, Iowa, United States ARK Distributing Full timeJob OverviewAt ARK Distributing, we are seeking a highly skilled Customer Service Representative to join our team. This role offers an attractive salary of $40,000 - $60,000 per annum, depending on experience. As a key member of our customer service department, you will be responsible for communicating with customers to identify their needs, inquiries, and...