Audio/Video Specialist

3 days ago


Santa Clara, California, United States HPTech Inc. Full time
Job Title: Audio/Video Support

At HPTech Inc., we are seeking a highly skilled Audio/Video Support professional to join our team.

Job Summary:

We are looking for a technical expert to provide onsite and remote assistance to identify and resolve issues with various platforms, including Windows, Mac OSX, Linux, iOS, and Android. The ideal candidate will have a strong background in troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.

Key Responsibilities:
  • Provide technical support for corporate webcasts and UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing.
  • Assist UC engineers with Telecom projects, perform statistical analysis, analyze datasets, and generate reports.
  • Stay up-to-date on virtual event technology and coordinate with the facilities and booking teams.
  • Schedule, book, and plan events, conduct dry-runs, pre-production, and post-production.
  • Attend meetings with stakeholders to identify issues and make recommendations.
Requirements:
  • Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc.
  • Experience with events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Center, vMix, Pearl 2, IBM (Ustream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro.
  • Expertise in Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively.
  • Proficiency in installing, configuring, and maintaining AV equipment in various AV spaces, ensuring optimal performance and functionality.
  • Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities.
  • Ability to conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment.
  • Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed.
  • Maintain accurate records of AV equipment inventory, configurations, and maintenance activities.
What We Offer:

At HPTech Inc., we offer a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth and development.



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