Senior IT Support Specialist
6 days ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at Saxon Global. The ideal candidate will have extensive hands-on experience with Windows/Linux/Mac OS environments, a solid understanding of office automation products and computer peripherals, and an excellent customer-oriented attitude.
About the RoleThis is a fantastic opportunity to work as a key member of our IT support team, addressing user tickets regarding hardware, software, and networking. You will be responsible for troubleshooting issues, providing clear instructions, and following up with clients to ensure their systems are functional.
Key Responsibilities- Troubleshoot complex technical issues related to hardware, software, and networking
- Provide expert guidance on installing applications and computer peripherals
- Diagnose problems using targeted questioning and step-by-step instructions
- Conduct remote troubleshooting sessions to resolve issues efficiently
- Customize desktop applications to meet user needs and enhance productivity
- Record technical issues and solutions in detailed logs for future reference
- Direct unresolved issues to senior support personnel for further assistance
- Follow up with clients to ensure their systems are fully operational
- Report customer feedback and potential product requests to improve services
- Proven work experience as a Desktop Support Engineer or similar role (at least 5 years)
- Extensive hands-on experience with Windows/Linux/Mac OS environments
- Strong knowledge of office automation products and computer peripherals, including printers and scanners
- Familiarity with network security practices and anti-virus programs
- Excellent problem-solving and multitasking skills to handle multiple tasks simultaneously
- A customer-oriented attitude with exceptional communication skills
- Bachelor's degree in Computer Science or a relevant field
At Saxon Global, we offer a competitive salary package of $65,000 per annum, depending on your level of experience and qualifications. This includes a base salary, bonuses, and benefits such as medical insurance, paid time off, and professional development opportunities.
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