Associate Team Leader

4 weeks ago

Minneapolis, Minnesota, United States H&R Block Full time
About H&R Block

We're a company that believes in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025.

Job Summary

We're seeking an Associate Team Leader to support a single retail office during tax season. As a key member of our team, you'll be responsible for consistently exceeding client expectations and providing daily operations direction for the tax office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution
  • Execute and hold tax office associates accountable to Service Standards execution and client service experience
  • Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
What We Offer

We believe in our people and offer a range of benefits to support their total well-being. These include an Employee Assistance Program, wellbeing program, and discounts on everyday items and services.

Why Work for Us

We're committed to building a Connected Culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. We're an equal opportunity employer and welcome and celebrate diversity in the workplace.

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