Senior Product Manager

1 day ago

FL United States Hispanic Technology Executive Council Full time
About Citi

Citi is a leading global bank with a presence in over 160 countries and jurisdictions, serving approximately 200 million customer accounts. Our mission is to create economic value that is systemically responsible and in the best interests of our clients. We provide a broad range of financial products and services to consumers, corporations, governments, and institutions, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Our Technology Organization

Citi's Functions Technology organization is responsible for delivering technology solutions to our Functions organizations. Our mission is to optimize Citi's technology environment by delivering world-class applications, driving standardization of the production environment, reducing complexity, and introducing innovative technologies that provide new business capabilities and reduce the technology total cost of ownership.

Job Summary

We are seeking a Senior Product Manager to lead the Product Management team for our Enterprise Services and Public Affairs (ESPA) Technology organization. The successful candidate will have a comprehensive understanding of the ESPA organization and its business needs, as well as experience in leading and directing a team of professionals to imagine, design, and deliver quality technology products.

Key Responsibilities
  • Owns the long-term strategic view of responsible ESPA product areas
  • Builds strong partnerships with business stakeholders to drive strategic direction and investment decisions
  • Develops and communicates the long-term vision, goals, and strategies for ESPA product areas
  • Understands the domain and competitive landscape, and may lead company-wide decision making
  • Inspires a culture of test and learn experimentation and innovation to solve core business and end-user needs
  • Leverages user research, feedback, competitive analysis, and industry trends to drive investment choices that will cultivate long-term innovation for the business
  • Owns the organizational planning and serves as the representative to senior leadership
  • Compiles content for periodic executive-level communications, reviews, and updates
  • Continuously monitors the KPIs of the portfolio and reviews regularly with technology peers and business partners
  • Makes trade-off decisions for product portfolio
  • Owns business and platform requirements
  • Sets the direction for platform design
  • Determines release goals
  • Creates a comprehensive user experience for an entire product user base domain using various design thinking techniques
  • Develops methods for prioritization and triage of new changes and defects for the team to apply, makes key decisions on showstoppers, and end-product quality
  • Communicates to senior management, assesses alternatives to resolve, and builds a plan for resolution; makes recommendations that will meet goals and may directly implement resolution plans
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervising the activity of others and creating accountability with those who fail to maintain these standards
Qualifications
  • 10+ years of relevant experience in a product line management, e-commerce, and/or strategic planning role
  • Significant experience building complex business and/or transactional models
  • Has thrived and succeeded in delivering high-quality technology products/services in a high-growth environment where priorities shift rapidly
  • Ability to use hard data and metrics to back up assumptions and develop business cases
  • First-class leadership and influencing skills, including experience managing a tech team
  • Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent

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