Seafood Order Coordinator

3 weeks ago

Vernon Hills, Illinois, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and detail-oriented Seafood Order Writer to join our team at Whole Foods Market. As a key member of our seafood department, you will be responsible for ensuring the timely and accurate ordering of seafood products, maintaining inventory levels, and providing exceptional customer service.

Responsibilities
  • Replenish seafood products through proper buying procedures, ensuring optimal inventory levels and minimizing waste.
  • Order seafood products and maintain accurate back stock levels, adhering to WFM ordering standards.
  • Monitor and act upon open PO reports for purchases and credits, ensuring timely and accurate processing.
  • Control spoilage and shrink, achieving turn goals and participating in inventory management.
  • Complete spoilage, sampling, temperature, and sweep worksheets as required, maintaining accurate records.
  • Ensure timely and accurate orders for product, monitoring inventory turns and maintaining optimal stock levels.
  • Oversee customer special order procedures, providing exceptional customer service and ensuring timely fulfillment.
  • Analyze and control product transfers, waste, and spoilage, maintaining financial profitability.
  • Support leadership in conducting inventories, ensuring accurate and efficient processes.
  • Separate, scan, and dispose of spoilage/shrink, maintaining a clean and sanitary working environment.
  • Arrive to work station on time, appropriately groomed, dressed, and ready to work, adhering to WFM standards.
  • Provide excellent customer service, addressing customer needs in a timely and effective manner, and modeling suggestive selling techniques.
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follow and comply with established procedures, including weights and measures, health and sanitation, and safe work practices.
  • Maintain a clean and sanitary working and shopping environment, adhering to WFM cleanliness and safety standards.
  • Perform opening, mid, and closing duties as assigned, ensuring accuracy of signs and pricing.
  • Immediately report safety hazards and violations, maintaining a safe working environment.
Requirements
  • Comprehensive knowledge of seafood products and working knowledge of seafood merchandising expectations.
  • Ability to educate team members on product knowledge and convey enthusiasm.
  • Strong basic math skills and knowledge of computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.
  • Strong to excellent communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectful manner to fellow team members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and team members.
  • Ability to follow directions and procedures, with effective time management and organization skills.
  • Passion for natural foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with WFM quality goals.
Physical Requirements/Working Conditions
  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to handle knives and other cutting equipment.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

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