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IT Systems Support Specialist

2 months ago

Marshall, Texas, United States Genesis Prime Care Full time
Job Overview

Position Summary: As a vital member of the Information Technology team, this role is responsible for assisting with software deployments, implementing new features, delivering user training, and providing continuous support for all internal applications through various tasks.

Key Responsibilities:

  1. Deliver application support for all internal software systems.
  2. Evaluate workflows proactively and offer suggestions based on system capabilities.
  3. Gain a comprehensive understanding of EMR functionalities and aid in developing training plans for various roles.
  4. Ensure that all verbal and written communications are clear, concise, and precise.
  5. Support the definition and modification of clinical templates aligned with clinical workflows and EMR functionalities.
  6. Serve as a subject matter expert for the EMR application, providing training and support to super users.
  7. Address system issues promptly and accurately with minimal supervision.
  8. Collaborate with EMR vendors to resolve complex issues efficiently.
  9. Identify upcoming EMR functionalities and prepare training ahead of their release.
  10. Utilize software maintenance and reporting tools as necessary.
  11. Employ analytical and problem-solving skills effectively.
  12. Proactively identify and recommend enhancements to processes, workflows, and applications.
  13. Perform additional duties as required.

Qualifications:

To excel in this position, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. The following qualifications are indicative of the knowledge, skills, and abilities required:

Language Proficiency:

Ability to read, analyze, and interpret various business documents, professional journals, technical procedures, or governmental regulations. Proficient in writing reports, business correspondence, and procedural manuals. Capable of effectively presenting information and responding to inquiries from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to perform calculations involving discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Familiarity with basic algebra and geometry concepts.

Reasoning Skills:

Ability to tackle practical problems and manage a variety of concrete variables in situations with limited standardization. Capable of interpreting diverse instructions provided in written, oral, diagrammatic, or scheduled formats.

Technical Skills:

Successful candidates should possess knowledge of Microsoft Word and Microsoft Excel. Ability to troubleshoot basic computer, printer, and peripheral device issues, both hardware and operating system-related.

Education and Experience:

Associate's degree (A.A. / A.S.) or equivalent from a two-year college or technical school; or two to four years of relevant experience and/or training; or a combination of education and experience. A minimum of one year of project management experience in overseeing small to medium-sized projects is preferred.

Equipment Used:

  • Computers
  • Printers
  • Switches
  • Servers
  • Phone systems

Essential Skills and Attributes:

  • Strong oral and written communication skills
  • Effective time management abilities
  • Capacity to manage multiple tasks simultaneously
  • Problem-solving aptitude
  • Self-motivated and proactive
  • Critical thinking capabilities
  • Professional demeanor

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

While executing the responsibilities of this position, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, and communicate verbally or audibly. The employee frequently needs to climb or maintain balance, and may occasionally need to utilize their sense of taste or smell. The employee must regularly lift and/or move up to 15 pounds.

Work Environment:

The characteristics of the work environment described here are representative of those an employee may encounter while performing the essential functions of this role.

The noise level in the work environment is typically moderate, and the employee must be capable of managing significant stress.