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Project Manager for Restoration Services

2 months ago

Fort Lauderdale, Florida, United States SERVPRO of AMS Trading, Inc. Full time
Job Overview

Position: Restoration Project Manager at SERVPRO of AMS Trading, Inc.

Are you passionate about assisting individuals during challenging times? This is an opportunity to become a vital part of our franchise as a Restoration Project Manager. In this role, you will collaborate with a dedicated team committed to delivering exceptional service, fairness, and mutual respect.

The Restoration Project Manager is responsible for overseeing all facets of designated restoration projects and managing production teams. The primary focus is on ensuring customer satisfaction, driving revenue and profit growth, and fostering management and staff development. This front-line management role is pivotal in guiding the team towards operational excellence.

In this role, you will have the opportunity to make a meaningful impact every day, working towards our mission of restoring fire and water damage to its original state.

Key Responsibilities
  • Manage customer interactions and overall satisfaction, monitored through online feedback.
  • Provide immediate response to potential client inquiries.
  • Ensure accurate project scopes and prepare estimates using XACTIMATE software.
  • Negotiate project scope and estimates with clients.
  • Schedule, coordinate, and supervise crews and resources for active projects, including subcontractors.
  • Review job site documentation to validate services rendered and ensure compliance with client requirements and billing procedures.
  • Maintain written communication with clients, team members, vendors, and insurance representatives.
  • Oversee production expenses, including equipment, vehicles, and other material assets.
  • Adhere to and promote safe work practices and compliance with safety and risk management protocols.
  • Participate in the recruitment, hiring, and training of production team members.
Position Requirements
  • Strong written and verbal communication skills, along with intermediate math and computer proficiency.
  • Experience in cleaning and restoration is preferred.
  • High school diploma or GED is required.
  • IICRC certifications are preferred; experience with Xactimate is a plus.
  • A valid driver's license is mandatory.
  • Ability to regularly lift a minimum of 50 pounds, with occasional lifting of up to 100 pounds with assistance.
  • Capability to climb ladders, work at heights, and navigate tight spaces (e.g., crawl spaces, attics).
  • Ability to sit, stand, or walk for extended periods.
  • Capacity to repetitively push, pull, lift, and carry objects.
  • Ability to work with cleaning products and chemicals.
  • Willingness to travel locally and out of state as necessary.
  • Must successfully complete a background check in accordance with applicable laws.
Compensation

Competitive salary based on experience.

All employees of a SERVPRO Franchise are employed by, and under the supervision of, an independently owned and operated SERVPRO Franchise.