Guest Experience Team Lead
4 days ago
At Dash In, we're seeking a skilled Guest Experience Supervisor to lead our team in delivering exceptional customer experiences. As a key member of our retail operations team, you'll be responsible for building and training a high-performing team of retail associates, ensuring smooth front-of-house operations, and upholding Dash In Brand Standards.
Your Key Responsibilities:
- Collaborate with the Guest Experience Manager and Store Manager to develop and implement effective training programs for retail associates.
- Monitor customer flow and open registers as needed to ensure seamless service.
- Proactively interact with guests, addressing their questions and concerns promptly.
- Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
- Oversee inventory management, food preparation, and kitchen cleanliness, ensuring smooth and efficient operations.
Qualifications and Experience:
- Minimum of 1 year in a supervisory or management role in a customer service or retail environment.
- High School Diploma or GED required.
- Ability to multitask and solve problems effectively.
- Comfortable using technology, including POS software.
- Strong focus on providing exceptional guest experiences with excellent people skills.
Why Dash In?
At Dash In, we believe in fostering a great work environment and driving innovation. As a Guest Experience Supervisor, you'll have opportunities to advance in the Mid-Atlantic Region and enjoy a range of employee benefits and perks, including paid time off, paid community engagement, and tuition reimbursement.
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Guest Experience Team Lead
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