Telecommunications Engineer III

1 week ago


CA United States Inland Empire Health Plan Full time
Job Title: Telecommunications Engineer III

At Inland Empire Health Plan, we are seeking a highly skilled Telecommunications Engineer III to join our team. As a key member of our Unified Communications team, you will be responsible for managing and maintaining our voice protocols, data, and remote telecommunication equipment.

Key Responsibilities:
  • Implement, maintain, and support all Telecom and VoIP Systems, including SIP, Cisco Unified Call Manager, Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, and Finesse.
  • Provide support and assistance in UC fault isolation and performance management processes.
  • Design and implement monitoring and reporting to expose quality metrics necessary to measure the performance and effectiveness of Enterprise UC services.
  • Be the single point of contact for all telecom-related issues and requests.
  • Manage SIP Trunks and VoIP Circuits.
  • Troubleshoot all voice-related services from Desktop issues to Systems and Contact Center Scripting issues.
  • Implement all current and future Telecom Projects.
  • Ensure backups on all UC Voice systems.
  • Manage all upgrades and revisions to the UC voice environment.
  • Develop and implement long-term strategies and capacity planning for future telecommunications hardware and software needs.
  • Coordinate with internal IT team in efforts to provide telecommunications support.
  • Install and support telecommunications infrastructure and its associated software.
Commitment to Quality:

The IEHP Team is committed to incorporating IEHP's Quality Program goals, including HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits:
  • Competitive salary.
  • Hybrid schedule.
  • CalPERS retirement.
  • State-of-the-art fitness center on-site.
  • Medical Insurance with Dental and Vision.
  • Life, short-term, and long-term disability options.
  • Career advancement opportunities and professional development.
  • Wellness programs that promote a healthy work-life balance.
  • Flexible Spending Account - Health Care/Childcare.
  • CalPERS retirement.
  • 457(b) option with a contribution match.
  • Paid life insurance for employees.
  • Pet care insurance.
Qualifications:
  • Bachelor's degree in a computer-related field or similar technical field from an accredited institution required.
  • In lieu of the required degree, a minimum of four (4) years of additional relevant work experience is required for this position.
Experience:
  • Minimum eight (8) years of experience working with VoIP Telecom Systems and IP protocol applications, including Cisco Call Manager, Cisco Unity, IPCC, UCCX, UCCE, CUCI, CAD, Finesse, and Cisco recommended practice.
Key Qualifications:
  • Must have a valid California Driver's license and valid automobile insurance.
  • Cisco Certified Network Professional Voice (CCNP Voice) preferred.
  • Extensive knowledge of Cisco CallManager, IPCC/UCCX Contact Center Scripting, UCCE Programming, CUIC, Expressway, and Finesse.
  • Intermediate Knowledge in OSI Model layers, IP Routing, TCP/IP Operation.
  • Maintain a current knowledge of emerging products, services, protocols, and standards in support of telecommunications equipment.


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