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Customer Support Representative

2 months ago

Marquand, Missouri, United States Inktel Direct Corporation Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delta Faucet Customer Support Specialist. As a key member of our support team, you will play a vital role in delivering exceptional customer service and ensuring the satisfaction of our customers.

Key Responsibilities

  • Resolve customer inquiries via phone, email, and chat while updating internal systems
  • Troubleshoot product issues using probing questions to determine root-cause and provide solutions
  • Guide customers through faucet installation for kitchen and lavatory products
  • Deliver superior customer service through first call resolution
  • Use Delta Faucet's customer relationship management tools to research inquiries and document customer interactions

Requirements

  • Positive mindset and proven record of excellent attendance
  • Customer-first focus and resolution-oriented approach
  • High school diploma or equivalent required, college education a plus
  • Strong communication and attention to detail skills
  • Customer service and call center experience preferred but not expected

About Inktel Direct Corporation

Inktel Direct Corporation is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to providing a positive and inclusive work environment that values diversity and promotes growth and development.